Associate Account Manager

HOSTPLUS Pty Ltd; Western Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

Development budget

Paid leave over Christmas

Flex leave

Parental leave (20 weeks)

Wellness program

Community service leave

Salary continuance insurance

Long service leave

Subsidised financial advice

Job summary

Hostplus is seeking an Associate Account Manager to strengthen relationships with employers and members, delivering tailored servicing, education, and engagement that support better member outcomes. The hybrid role blends relationship management, education programs, account growth, and stakeholder engagement for a dedicated portfolio of Hostplus employers.

You will build and deliver engagement strategies, use data to drive insights, and represent Hostplus at events while supporting onboarding of

Qualifications

• At least 3 years of experience in a client-facing role, ideally within superannuation or financial services.
• Knowledge of superannuation and the ability to understand employer and member needs.
• Experience developing account management and sales strategies and building strong B2B relationships.
• Ability to analyse data and translate insights and trends for internal and external stakeholders.
• Knowledge of relevant industrial relations and superannuation matters, including State/Federal Awards and EBAs.
• RG146 accreditation is preferred.

Responsibilities

• Build and maintain strong relationships with employers and key stakeholders.
• Develop and deliver engagement strategies across your employer portfolio.
• Deliver workplace and digital education programs for employers and members.
• Identify opportunities to increase employer engagement, membership and funds under management.
• Use employer and member data to understand engagement and portfolio performance.
• Represent Hostplus at industry, partner and stakeholder events.
• Support onboarding and transition of new employers.

Skills

Client-facing experience

Relationship management

B2B relationships

Data analysis

Superannuation knowledge

IR and EBAs knowledge

Education

RG146 accreditation

Job description

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

As an Associate Account Manager, you'll help strengthen relationships with our existing employers and members, delivering exceptional service, education and engagement that supports better member outcomes.

The opportunity

Working across a dedicated portfolio of Hostplus employers, you'll build strong B2B relationships and deliver tailored servicing and engagement activities. This is a hybrid role combining relationship management, workplace and digital education, account growth and stakeholder engagement.

You'll have the opportunity to:

• Build and maintain strong relationships with employers and key stakeholders.
• Develop and deliver engagement strategies across your employer portfolio.
• Deliver workplace and digital education programs for employers and members.
• Identify opportunities to increase employer engagement, membership and funds under management.
• Use employer and member data to understand engagement and portfolio performance.
• Represent Hostplus at industry, partner and stakeholder events.
• Support broader Client Relationships initiatives, including the onboarding and transition of new employers.

About you

You're an experienced relationship or account management professional who enjoys building trusted partnerships and delivering great client experiences. You'll bring:

• At least 3 years' experience in a client-facing role, ideally within superannuation or financial services.
• Knowledge of superannuation and the ability to understand employer and member needs.
• Demonstrated experience developing account management and sales strategies and building strong B2B relationships.
• The ability to analyse data and translate insights and trends for internal and external stakeholders.
• Knowledge of relevant industrial relations and superannuation matters, including State/Federal Awards and EBAs.
• RG146 accreditation.

What can we offer you?

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• We contribute 3% more to your super on top of the standard employer amount
• A hybrid and flexible work environment
• Dedicated per person development budget to support your growth
• Additional paid leave over Christmas and New Year
• Additional 5 days paid "flex leave", so that you can take time out when you need it
• 20 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• Community service leave
• Salary continuance insurance
• Access to long service leave at 5 years
• Access to subsidised financial advice

Just to name a few!

About us

At Hostplus, we passionately provide around 2 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at [e-mail] and to let us know how we can support.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.