Assisted Travel Support Officer (ATSO)

Assisted School Travel; Goulburn; On-site; AUD 65,000 - 90,000; Full time

Job summary

Assisted School Travel is seeking an Assisted Travel Support Officer to help deliver safe, dependable transport services for students with disabilities across New South Wales. The role focuses on supporting students during travel and ensuring safety and dignity.

You will collaborate with schools, families, and contracted providers, follow Behaviour Support Plans and Health Support Plans, and complete mandatory training to ensure consistent and effective service delivery.

Qualifications

• Clear and effective English communication skills to support students with disability.
• Demonstrated ability to follow instructions, apply procedures, and respond to emergencies.
• Physical capacity to safely assist students, administer first aid and move in/out of vehicles.
• Demonstrated reliability and commitment to meeting operational requirements, including punctual attendance.
• Current and valid Working with Children Check (WWCC) for paid employment.

Responsibilities

• Ensure the safety, wellbeing, and dignity of students during transport to and from school.
• Provide appropriate support to students with disability, including those with behavioural/health needs, per individual plans.
• Follow Behaviour Support Plans, Health Support Plans and Emergency Actions Card as provided by schools.
• Work with schools, families, and contracted providers to support safe and effective service delivery.
• Adhere to directions from school staff and ASTP officers to ensure consistent support.
• Communicate with school staff and the ASTP about incidents, risks, or changes impacting student safety.
• Maintain respectful, professional relationships with stakeholders including students, families, staff, drivers, and providers.
• Complete required training and maintain currency in mandatory learning and departmental requirements.
• Assist in moving students between support equipment when supervising students with multiple or severe disabilities.

Skills

Clear English communication

Follow instructions

Physical capacity

Reliability

WWCC

Job description

The Assisted Travel Support Officer (ATSO) plays a key role in supporting the delivery of safe, dependable, and effective transport services for students with disability across New South Wales. The role is responsible for supporting students on transport services during travel.

Key responsibilities

• Ensure the safety, wellbeing, and dignity of students during transport to and from school
• Provide appropriate support to students with a disability, including those with behavioural and/or health support needs, in line with individual plans
• Follow Behaviour Support Plans, Health Support Plans and Emergency Actions Card as provided by schools
• Work collaboratively with schools, families, and contracted service providers to support safe and effective service delivery
• Adhere to directions and guidance from school staff and ASTP officers to ensure consistent and appropriate support
• Communicate effectively with school staff and the ASTP regarding incidents, risks, or changes impacting student safety
• Maintain respectful, professional relationships with all stakeholders, including students, families, school staff, drivers, contracted service providers, and ASTP officers
• Complete required training and maintain currency in all mandatory learning and departmental requirements
• Assist in the movement of students between support equipment when supervising students with severe and/or multiple, physical, and/or intellectual disabilities or behaviour disorders

About you

• Clear and effective English communication skills to support students with disability, including those with behavioural and/or complex needs, in accordance with department policy, established procedures and individual Behaviour Support and Health Support Plans
• Demonstrated ability to follow instructions, apply procedures, and respond appropriately to challenging or emergency situations
• Physical capacity to safely assist students, administer first aid and independently move in and out of vehicles
• Demonstrated reliability and commitment to meeting operational requirements, including punctual attendance
• Current and valid Working with Children Check (WWCC) for paid employment

About us

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We're proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping to shape the industries of tomorrow.