Assistant Store Manager - Kawana

Amplifon Springboard; Rockhampton Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Bonus scheme

Free hearing aids for you

Employee discounts (Perkbox)

Job summary

Amplifon Springboard in Queensland is seeking part-time retail sales associates to support sales targets and help customers with hearing health assessments. You will join a team of part-time and casual staff in a busy shopping-centre environment.

You will conduct free 5-minute hearing checks, build rapport with customers, and explain results while supporting database management, stock control and invoicing. Training, bonus schemes, and employee discounts add to this role.

Qualifications

• Experience in customer service, sales or administration.
• Strong communication skills both written and verbal.
• Outgoing personality and ability to engage with customers.

Responsibilities

• Lead generation: invite shoppers to check hearing health with a free 5-minute check.
• Build rapport with new customers and nurture existing relationships.
• Explain results and advise next steps to customers.
• Follow up with previous customers or new leads via phone.
• Manage customer database, stock control and invoicing.
• Ensure accurate compliance and detailed industry reporting.
• Contribute to store targets and KPIs.
• Assist Store Manager in motivating a team to deliver outstanding service.

Skills

Customer service

Sales

Administration

Communication

Retail

Job description

• Make a difference to people's lives everyday

Join Australia's leading retail hearing health provider.

Amplifon is one of Australia's leading retail hearing health providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.

This position will see you collaborating with a team of part-time & casual retail sales associates, to support reaching sales targets, and assume other responsibilities as required by the Store Manager.

What you'll be doing

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend the next steps to customers
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing
• Ensuring accurate compliance and high attention to detail with industry reporting requirements
• Contributing to store targets and KPIs.
• Assist Store Manager in motivating a team of retail associates to consistently provide outstanding customer service

What We Are Seeking:

• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a ‘can-do' attitude
• A great communicator (both written and verbal) to support our team and customers
• An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screen checks
• Keen to learn and develop into a future leader
• Availability to work retail hours, including weekends and late-night trade

In Return We Offer:

• Comprehensive training, career opportunities and succession planning for retail leadership roles
• A generous bonus scheme on top of your base pay.
• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
• Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Work in a business that genuinely enables you to change a customer's life every day!
• Based in a convenient shopping centre location with access to public transport and parking.
• Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!

Previous sales, retail, health or education industry experience is highly regarded, but not essential. If you want more people to ‘Live Life at Full Volume' and believe you can make a difference,

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.