Assistant Store Manager - Townsville

Dusk; Townsville City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus program

Employee Assistance Program (EAP)

Leadership development and coaching

Job summary

Dusk is looking for an Assistant Store Manager to lead with intention and energize the team across shifts. You’ll support the Store Manager to create warm, customer-focused experiences and bring the brand to life through genuine connection.

You’ll coach, mentor and develop your team, drive sales and presentation, and ensure a safe, welcoming space for customers and staff. Flexible roster including evenings and weekends is required.

Qualifications

• Demonstrated retail leadership and guest service.
• Ability to coach teams and manage shifts.
• Willingness to work evenings and weekends.

Responsibilities

• Support day-to-day operations with purpose, care and attention to detail
• Deliver heartfelt, customer-first experiences that reflect who we are
• Bring out the best in your team through coaching, mentoring and feedback
• Support store performance across sales, service and presentation
• Champion our values and foster a culture of warmth, fun and collaboration
• Ensure a safe, welcoming space for both customers and team members

Skills

Retail leadership

Customer service

Coaching & mentoring

Visual merchandising

Roster management

Job description

At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.

And the ones that just… happened.

We believe fragrance is more than something you light - it’s something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.

We’re looking for an Assistant Store Manager who leads with intention, lifts others up, and brings energy, focus, and care to every shift.

If that sounds like you, you’re going to love it here.

Role Overview

As an Assistant Store Manager, you’ll support the Store Manager to lead your team with warmth, energy and intention. Whether you’re coaching in the moment, creating standout visual displays or bringing the brand to life through genuine customer connection - you’ll help shape a store experience that stays with people long after they leave.

What You’ll Do

• Support day-to-day operations with purpose, care and attention to detail
• Deliver heartfelt, customer-first experiences that reflect who we are
• Bring out the best in your team through coaching, mentoring and feedback
• Support store performance across sales, service and presentation
• Champion our values and foster a culture of warmth, fun and collaboration
• Ensure a safe, welcoming space for both customers and team members

About You

• You’re a confident and authentic retail leader with a natural knack for people
• You inspire through action, not just words
• You love creating moments of connection - big or small
• You bring clarity, calm and a solutions focus to every shift
• You’re available across a flexible roster, including evenings and weekends

What You’ll Love

• Monthly bonus program and performance-based rewards
• Recognition that feels real -through shoutouts, team milestones and company-wide reward programs
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with learning pathways, leadership development and one-on-one coaching

Find your moment with dusk

This could be more than your next role. It could be the place where you realise what you’re really capable of.
At dusk, every role plays a part in something bigger - and we’d love for you to be part of it.

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