Assistant Store Manager - Parramatta NSW

Contour Education; Sydney; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Extra leave

EAP access

Lifestyle perks

Job summary

Contour Education is hiring a Campus Leader to manage shifts, ensure safety, and support students and families across our Sydney campuses. You’ll lead teams, coordinate rosters and resources, and uphold campus standards from opening to close.

You’ll bring proven customer-facing experience, strong communication, and a calm, proactive approach to solving roster and space problems. Availability across weeknights and weekends is required, with a Working With Children Check preferred.

Qualifications

• Experience in a customer-facing role (education, retail or hospitality)
• Time as a shift lead, supervisor or senior team member
• Clear, warm communication with students and families
• Eye for detail and proactive issue spotting
• Comfort solving roster and room problems on the spot
• Ability to lead a team on shift without formal reports

Responsibilities

• Lead campus during your shift and keep it running to standard.
• Perform safety checks each shift and respond to issues.
• Be the first point of contact for CECs on your shift and reinforce coaching.
• Assist with student and parent walk-ins, trials and scheduling.
• Prepare class rosters and materials before each class.
• Maintain campus cleanliness and readiness at all times

Skills

Customer-facing experience

Shift leadership

Clear communication

Attention to detail

Roster management

Team leadership

Job description

Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we’ve grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We’ve produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is made up of three brands:

• Contour Education → academic performance in high school
• Contour MedPrep → entry into medical and dental schools
• Contour TestPrep → entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do

You lead the campus during your shift and keep it running to standard.

• Shift leadership: Run your shift end to end, from the team to the floor to the pace of the day, so the campus runs the same whether or not your Campus Leader is in.
• Student safety: Complete safety checks every shift, act on anything that needs immediate attention, and know exactly when to evacuate.
• CEC support: Be the first point of call for CECs on your shift, and reinforce the coaching your Campus Leader is building with the team.
• Student and parent experience: Handle walk-ins, trials, reschedules and the everyday moments where families decide whether they trust us.
• Classes, rosters and resources: Fix in-shift class and roster issues as they happen, and have printed materials and resources ready before every class starts.
• Campus standards: Keep the campus clean, organised and class-ready. The basics, done right every time.

What You Will Bring

• Experience in a customer-facing role (education, retail, hospitality or similar), including time as a shift lead, supervisor or senior team member on the floor.
• A calm head when something goes wrong, and good judgement on what to handle yourself versus.
• Clear, warm communication with students, parents, tutors and teammates.
• An eye for detail: you notice the missing class pack before the class, not after.
• Comfort solving roster and room problems on the spot.
• The confidence to support and direct a team on shift, even without formal direct reports.
• Availability across weeknights and weekends when classes run.
• A current Working with Children Check, or willingness to obtain one.
• Genuine care for students and families.
• Ambition to step into a Campus Leader role.

Why You Will Love It

• Growth: A clear path into Campus Leader as you build your track record leading shifts.
• Ownership: Your shift is yours to run, with real calls to make from day one.
• Mentorship: Work side by side with a Campus Leader who’s invested in your development.
• Culture: Join a founder‑led group that’s grown to 500+ team members and 15,000+ students since 2020.
• Reward: Competitive salary of $75,000 + super, plus extra leave, EAP access, and lifestyle perks.

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