Assistant Store Manager - Epping Vic

Contour-Education; Melbourne; On-site; AUD 64,000 - 86,000; Full time

Benefits offered by this job

Salary + super

Extra leave

EAP access

Lifestyle perks

Job summary

Contour Education in Melbourne is seeking a Campus Leader to run the campus shift, oversee students and staff, and ensure daily operations meet Contour standards.

You will handle class rosters, safety checks, walk-ins and parent interactions, while coaching teammates and upholding campus culture. Relevant experience and a Working with Children Check are valued, with a path to Campus Leader.

Join a founder-led team delivering high-impact education across 10 campuses and 15,000+ students.

Qualifications

• Experience in a customer-facing role (education, retail, hospitality or similar).
• Proven ability to lead shifts and supervise on the floor.
• Calm, good judgement, and clear communication with students and families.
• Eyes for detail to notice missing materials or issues before classes.
• Ability to solve roster and room problems on the spot.
• Capacity to direct a team on shift even without formal reports.
• Availability across weeknights and weekends when classes run.
• Willingness to obtain or possess a Working with Children Check.

Responsibilities

• Lead the campus during your shift and ensure operations run to standard.
• Perform safety checks each shift and elevate issues as needed.
• Be the first point of contact for CECs and support coaching from the Campus Leader.
• Handle walk-ins, trials, reschedules and parent interactions.
• Fix in-shift class and roster issues and ensure materials are ready before class begins.
• Keep the campus clean, organized and ready for classes.

Skills

Customer-facing experience

Shift leadership

Calm under pressure

Clear communication

Attention to detail

Roster problem solving

Team leadership

Availability evenings/weekends

Working with Children Check

Job description

Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we’ve grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We’ve produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is made up of three brands:

• Contour Education academic performance in high school
• Contour MedPrep entry into medical and dental schools
• Contour TestPrep entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do

You lead the campus during your shift and keep it running to standard.

• Shift leadership: Run your shift end to end, from the team to the floor to the pace of the day, so the campus runs the same whether or not your Campus Leader is in.
• Student safety: Complete safety checks every shift, act on anything that needs immediate attention, and know exactly when to elevate.
• CEC support: Be the first point of call for CECs on your shift, and reinforce the coaching your Campus Leader is building with the team.
• Student and parent experience: Handle walk-ins, trials, reschedules and the everyday moments where families decide whether they trust us.
• Classes, rosters and resources: Fix in-shift class and roster issues as they happen, and have printed materials and resources ready before every class starts.
• Campus standards: Keep the campus clean, organised and class-ready. The basics, done right every time.

What You Will Bring

• Experience in a customer-facing role (education, retail, hospitality or similar), including time as a shift lead, supervisor or senior team member on the floor.
• A calm head when something goes wrong, and good judgement on what to handle yourself versus elevate.
• Clear, warm communication with students, parents, tutors and teammates.
• An eye for detail: you notice the missing class pack before the class, not after.
• Comfort solving roster and room problems on the spot.
• The confidence to support and direct a team on shift, even without formal direct reports.
• Availability across weeknights and weekends when classes run.
• A current Working with Children Check, or willingness to obtain one.
• Genuine care for students and families.
• Ambition to step into a Campus Leader role.

Why You Will Love It

• Growth: A clear path into Campus Leader as you build your track record leading shifts.
• Ownership: Your shift is yours to run, with real calls to make from day one.
• Mentorship: Work side by side with a Campus Leader who’s invested in your development.
• Culture: Join a founder-led group that’s grown to 500+ team members and 15,000+ students since 2020.
• Reward: Competitive salary of $75,000 AUD + super, plus extra leave, EAP access, and lifestyle perks.