Assistant Store Manager, Parramatta

Optus; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Monthly $80 credit

25% off Optus products

Parental Leave (14 weeks)

Optus U learning

Wellbeing support 24/6

Job summary

Optus is looking for an Assistant Store Manager in Parramatta to support the Store Manager in delivering exceptional customer experiences and leading a high‑performing team. The role focuses on coaching, development and daily operations to uplift performance across the store.

You will foster a customer‑first environment, coach staff, handle escalations with composure and help drive engagement and culture within the team. Relocation or on-site presence at Parramatta is expected.

Qualifications

• Experience in retail leadership and people development.
• Ability to coach and develop team members.
• Strong customer focus and ability to handle escalated enquiries.
• Knowledge of store operations and driving performance.

Responsibilities

• Lead by example, support Store Manager to create a high-performance culture.
• Coach, mentor and develop team members with clear guidance and feedback.
• Maintain an energized, customer-first environment that is welcoming and inspiring.
• Support daily operations, team coordination and service delivery to uplift performance.
• Handle escalated customer enquiries with calm professionalism and de‑escalation.
• Drive team engagement by celebrating wins and fostering collaboration.

Skills

Supportive Leadership

Customer First Coaching

Calm Under Pressure

Operations & Business Awareness

Team Culture & Adaptability

Job description

Assistant Store Manager, Parramatta Singtel Group Parramatta, NSW, AU

Job Description

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As one of Australia's top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products.

We'relooking to bring on board a supportive, driven andpeoplefocusedAssistant Store Manager/ 2IC to join our Parramatta team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us.

At Optus, we collaborate with purpose, support one another, take accountability, act withintegrityand celebrate our wins as one team. Together, we learn, grow, overcomechallengesand build genuine connections, both with our customers and with each other. As a Second in Charge,you'llplay a key role in helping to develop the store's culture, driving performanceoutcomesand contributing to its overall success.

Whatyou'lldo:

• Lead by example, supporting your Store Manager to create a positive,high-performanceculture where your team feels motivated,includedand confident to shine.
• Support the store manager to coach, mentor and develop team members through clear guidance, meaningfulfeedbackand daytoday support, helping them deliver exceptional customer experiences.
• Help tomaintainan energised,customerfirstenvironment that feels warm,welcomingand inspiring for both customers and your team.
• Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance,efficiencyand customer experience.
• Handle escalated customer enquiries with calm professionalism, modelling effective deescalation techniques and guiding the team through various situations.
• Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuouslearningand strengthening collaboration.

What you bring:

• Supportive Leadership:You empower others through your actions,integrityand encouragement, helping people to perform at their best.
• CustomerFirstCoaching:You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.
• Calm Under Pressure:You stay composed during reactive or complex situations, modelling effective deescalation and helping your peers to manage challenges with care.
• Operational & Business Awareness:You have a strong grasp of retail operations, know what drives performance, andshowcasebalanced step up to leadership with store efficiencies.
• Team Culture & Adaptability:You support to build an inclusive team environment and stayflexibleandsolutionsfocusedwhen priorities shift or customer needs change.

What'sin it for you:

• Competitiveremunerationand exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retailand corporatepartners.
• Competitive leave policies, includingadditional'Connected' day to focus on culture, family, health, community, orwhatever'simportant to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
• Buildfuturereadyskills through Optus U, with industrymicrocredentialscreated alongside La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women,Yarn First Nations,Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services available 24/6 across multiple channels.

Not sure you meet every requirement? Don'tlet that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes'to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process, please [e-mail] or call 1800 309 170.