Assistant Store Manager — Lead a Customer-Centric Team

Cancer Council NSW; Sydney; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging options

Work from home/office balance

Performance-based leave

Staff discounts

Job summary

Cancer Council NSW in Sydney is seeking a proactive Assistant Store Manager to lead daily store operations, develop the team, manage merchandising and stock, and drive a high-quality customer experience aligned with our mission in a community-focused environment.

You will support the Area Manager in achieving store KPIs, oversee recruiting, onboarding and training of team members and volunteers, ensure product knowledge and compliant processes, and foster a positive, high-performing culture

Qualifications

• Experience leading a retail store or team with a customer focus.
• Ability to meet sales targets and manage KPIs.
• Experience coaching and developing team members and volunteers.

Responsibilities

• Provide support to the Area Manager in the day-to-day leadership of team members, ensuring the store operates effectively and delivers a high-quality customer experience.
• Create a positive team culture that reflects Cancer Council values and encourages collaboration, accountability and continuous improvement.
• Support recruitment activities including onboarding, training and ongoing development of team members in collaboration with the Area Manager.
• Ensure team members maintain the required product knowledge, customer service skills and operational understanding to confidently support customers and uphold brand standards.
• Support the Area Manager in ensuring effective stock management, including receiving deliveries, replenishment, stock transfers, stock accuracy and stocktakes.
• Assist with achieving store sales targets and key performance indicators through effective customer service, merchandising and operational practices.
• Provide leadership and operational support in the absence of the Area Manager, ensuring continuity of store operations and team performance.

Skills

Leadership

Sales targets

People development

Customer service

Cash handling

Stock management

Communication

Job description

Cancer Council NSW in Sydney is seeking a proactive Assistant Store Manager to lead daily store operations, develop the team, manage merchandising and stock, and drive a high-quality customer experience aligned with our mission in a community-focused environment.

You will support the Area Manager in achieving store KPIs, oversee recruiting, onboarding and training of team members and volunteers, ensure product knowledge and compliant processes, and foster a positive, high-performing culture