Assistant Store Manager - Chadstone

The Sheet Society; City of Stonnington; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Sweet Dreams Day

Wellness days

Staff discounts

Product allowance

Training & development

Team celebrations

Job summary

Sheet Society is seeking a talented Assistant Store Manager for our new Melbourne store opening. This full-time role (Sunday to Thursday) works alongside the Store Manager to deliver an exceptional in-store retail experience, shaping store culture and building a high-performing team from day one.

You’ll be a style advisor, adaptable, and a strong communicator, focused on data-driven stock and visual presentation to maximise sales and KPIs.

Qualifications

• Minimum of 2 years experience within the retail environment, in a position with leadership, autonomy and accountability.
• Passionate about sleep, interiors, design and styling.
• Sound knowledge of retail operations and customer experience.
• Excellent communication skills and the capability to work closely with all departments within the business.
• Inventory management experience and the passion to look for efficiencies within retail operations.
• Interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.

Responsibilities

• Lead by example in all that you do, living Sheet Society’s values.
• Grow and nurture a talented team, fostering development.
• Support the Store Manager with monthly rosters and wage budgets.
• Onboard and train the store team to deliver a stunning brand experience.
• Ensure store communications and policy updates are understood by the team.
• Sell through engagement and expert styling advice, educating customers about the brand.
• Manage inbound customer calls/queries and set team expectations.
• Collaborate with teams to improve service and customer experience with weekly product feedback.
• Assist customers to build dream beds and provide a cohesive brand experience.
• Ensure budgets and KPIs are communicated and driven with the team.
• Maximise sales and gross profit while managing inventory accuracy.

Skills

Leadership

Retail operations

Customer experience

Communication

Inventory management

Visual merchandising

Job description

About Us:

We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep.

With big plans ahead for 2026, we're thrilled to be opening our fifth Melbourne store at Chadstone. As we continue to grow, we're looking for a talented Assistant Store Manager to join our Retail Team from mid October.

This is a unique opportunity to be part of an exciting new store launch and help build something from the ground up. From creating an exceptional customer experience to shaping store culture and supporting a high-performing team, you'll play a key role in bringing the Sheet Society experience to life from day one.

About You:

We’re looking for someone who exudes positive energy and is genuinely passionate about providing a world-class experience. You’re a natural leader who has the ability to engage and motivate the team towards our collective goals, developing your team and leveraging their strengths. You’re accountable, driven and the ultimate support crew to those around you.

You have a strong commercial acumen and know how to maximise every inch of the store to not only showcase our products in the best way possible, but leverage data to ensure best sellers are perfectly positioned to maximise sales and drive KPIs.

About the Role:

This role is full-time on a Sunday to Thursday roster. The Assistant Store Manager will work closely alongside our Store Manager to deliver a phenomenal in-store retail experience for our customers.

This isn’t a typical retail role, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other.

We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and exceptional communication skills.

Key Responsibilities:

Leadership & Management Support

• Lead by example in all that you do, living and breathing Sheet Society’s values.
• Grow and nurture a talented team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
• Supporting the SM with managing monthly rosters ensuring wage budgets are met, inclusive of weekly approvals and managing staff leave requests.
• Supporting the SM with onboarding and training of the store team as needed, providing a stunning brand experience at every step.
• Ensuring all Store Communication, brand information & updates as well as policy or process updates are communicated and understood by the whole team.

Style, Selling & Service

• Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
• Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
• Managing inbound customer calls/queries and setting team expectations.
• Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
• Assisting our customers, no matter what their reason for coming to the store. Providing a cohesive brand experience and level of service that is second to none.
• Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
• Ensuring sales and store goals are met by maximising sales and gross profit, reviewing sales performance, and managing inventory to ensure total accuracy.

• Providing employee feedback to enhance the customer service experience while also reporting/managing individual team performance. Where necessary hold any performance conversations should the team’s performance not be meeting expectations.
• Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.

Merchandising & Inventory

• Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams. Including our monthly bed changeovers.
• Work with our WH and Operations teams when needed to coordinate store replenishment and recalls.
• Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
• Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.

Operations

• Working closely with our Warehouse and Operations Support teams.
• Working to support Customer Service with Customer facing issues and resolve in store where possible.
• Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back-of-house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously.

Communication

• Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
• Working to support Customer Service on customer facing issues and resolve in store where possible.
• Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
• Ensuring any key store information or notes are shared with the wider team.

Due to the nature of the role it is reasonably accepted that work is required to be undertaken after ordinary business hours. This will be managed on a case by case basis with the manager.

It's the nature of Sheet Society to grow and evolve, and as such your role may evolve too. Additional responsibilities or duties may be included within the scope of this role at any time to meet the needs of the business.

Skills & Attributes required for this role:

• Minimum of 2 years experience within the retail environment, in a position where you have demonstrated leadership, autonomy and accountability.
• Passionate about sleep, interiors, design and a love for styling.
• Sound knowledge of retail operations and customer experience.
• Excellent communication skills and the capability to work closely with all departments within the business.
• A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
• You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
• Inventory management experience and the passion to look for efficiencies within retail operations.
• You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.

Why You'll Love It Here:

At Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include:

• Sweet Dreams Day - a day off on your birthday
• Two paid wellness days off per year
• Generous staff discounts on Sheet Society, Resting and Sleep Well products
• Quarterly Resting product allowance
• Quarterly Team Training and Development Meetings
• Team celebrations, rewards and recognition

Our Values in Action:

Good Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.

Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality.

Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody.

Support Crew: We’re committed to you, and your sleep. Whether it's a great product, or great service — and when things don’t go to plan, we’re here to make it right.

We are proud to be an equal-opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.