Assistant Store Manager - Bondi Junction

The Sheet Society; Sydney; On-site; AUD 50,000 - 80,000; Full time

Benefits offered by this job

Sweet Dreams Day - a day off on your birthday

Two paid wellness days off per year

Career Development

Generous staff discounts

A store stocked with snacks and coffee

Job summary

An established industry player is seeking a passionate Assistant Store Manager to join their retail team. This role offers an exciting opportunity to lead a talented team while creating memorable experiences for customers. You will be responsible for driving sales, managing inventory, and ensuring a visually appealing store environment. With a focus on customer connection and team development, this position is perfect for someone who thrives in a dynamic retail setting. Join a community that values innovation and teamwork as you help shape the future of retail in a unique and immersive store environment.

Qualifications

• Minimum of 2 years experience in a retail leadership role.
• Strong communication and customer engagement skills.

Responsibilities

• Lead and nurture a talented retail team to achieve goals.
• Deliver exceptional customer experiences and manage store operations.

Skills

Leadership

Customer Engagement

Communication Skills

Retail Operations Knowledge

Inventory Management

Visual Merchandising

Education

2+ years of retail experience

Job description

About Us

We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep.

We’ve got big plans in 2025 and are so excited to be launching our first interstate store at Westfield Bondi. We are looking for a talented Assistant Store Manager to join our Retail Team from early April.

About You

We’re looking for someone who exudes positive energy and is genuinely passionate about providing a world-class experience. You’re a natural leader who has the ability to engage and motivate the team towards our collective goals, developing your team and leveraging their strengths. You’re accountable, driven and the ultimate support crew to those around you. You have a strong commercial acumen and know how to maximise every inch of the store to not only showcase our products in the best way possible, but leverage data to ensure best sellers are perfectly positioned to maximise sales and drive KPIs.

About the Role

This role is full-time on a Sunday to Thursday roster. The Assistant Store Manager will work closely alongside our Store Manager to deliver a phenomenal in-store retail experience for our customers. This isn’t a typical retail role, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers, and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other.

We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and exceptional communication skills.

Key Responsibilities

Leadership & Management Support

1. Lead by example in all that you do, living and breathing Sheet Society’s values.
2. Grow and nurture a talented team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
3. Support the SM with managing monthly rosters ensuring wage budgets are met.
4. Support the SM with onboarding and training of the store team as needed, providing a stunning brand experience at every step.
5. Ensure all Store Communication, brand information & updates as well as policy or process updates are communicated and understood by the whole team.

Style, Selling & Service

1. Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
2. Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
3. Managing inbound customer calls/queries and setting team expectations.
4. Ensuring financial budgets and KPIs are shared, reported, and driven with the team.

Merchandising & Inventory

1. Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams. Including our monthly bed changeovers.
2. Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.

Skills & Attributes required for this role:

1. Minimum of 2 years experience within the retail environment, in a position where you have demonstrated leadership, autonomy and accountability.
2. Passionate about sleep, interiors, design and a love for styling.
3. Sound knowledge of retail operations and customer experience.
4. Excellent communication skills and the capability to work closely with all departments within the business.
5. A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
6. You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
7. Inventory management experience and the passion to look for efficiencies within retail operations.
8. You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.

Why You'll Love It Here:

At Sheet Society, it’s more than a workplace, it’s a community. With that in mind, we’re committed to making sure our employees are as happy in the workplace as our customers are in bed. Which is why our perks include:

1. Sweet Dreams Day - a day off on your birthday
2. Two paid wellness days off per year
3. Career Development
4. Generous staff discounts
5. A store stocked with all the snacks and delicious coffee

Our Values in Action:

Good Humans: We’re Good Humans, and we do our best to do good in business too. We bring our best selves to work, for our customer, team, and the world around us.

Driven Dreamers: We always innovate, and that goes beyond the bed. We push the boundaries to turn our dreams into your reality.

Authentic Achievers: We pull up our sleeves and get the hard work done, without the fuss. We know who we are, and we work to make the bed better — for everybody.

Support Crew: We’re committed to you, and your sleep. Whether it’s great product, or great service — and when things don’t go to plan, we’re here to make it right.

Ready to Join the Dream Team?

When applying be sure to include your resume and a cover letter that showcases why you're the ideal fit for the role. Applications close end of day Sunday 9 February. Shortlisting of candidates will commence prior to this date, so please don’t delay submitting your application.

Diversity makes us stronger. We’re looking to work with people of all genders, races, ethnicities, orientations, abilities, and disabilities, so if the above is of interest to you, then please throw your hat in the ring (or just your application, if you don’t like wearing hats).

Let’s make every third of our lives spent in bed not just comfortable, but unforgettable. Hop on board and let’s shake up the world of retail together.