Assistant Store Manager

Woolworths Group; Whitsunday Regional; On-site; AUD 65,000 - 92,000; Full time

Job summary

Woolworths Group in Australia is seeking an Assistant Store Manager to lead store operations and develop teams across Grocery, Online and Nightfill. You will support the Store Manager to deliver a consistently excellent shopping experience for customers and guide team growth.

The role emphasizes coaching, collaboration, data-driven decision making and community engagement as part of a connected retail leadership path.

Qualifications

• Experience leading a store team and delivering customer-focused outcomes.
• Strong collaboration and communication skills.
• Ability to coach and develop others.
• Passion for improving in a fast-paced retail environment.

Responsibilities

• Model Woolworths values and coach Grocery/Online/Nightfill teams.
• Prioritize customer satisfaction and safe store operations.
• Work with department managers to optimise staffing and training.
• Utilise data to understand customer needs and improve experiences.
• Lead store with Store Manager to deliver great shopping.
• Foster community partnerships and contribute to Sustainability Plan.

Skills

Leadership

Customer focus

Team collaboration

Growth mindset

Job description

• Ready to take the next step in your career? Working in and fostering an engaging and inclusive team environment that delivers a consistently good shopping experience for our customers
• Choose your own adventure! You’ll get hands on exposure, experience and education to grow your career and for your next chapter to your career journey in retail
• Want to learn and grow? You'll have the chance to explore different areas of the business and develop your leadership skills to continue to build your retail career.

About the role

Our Assistant Store Manager roles are a gateway to the Store Manager role which provides an opportunity for our future retail leaders to learn and hone their leadership skills for appointment into their own store.

As an Assistant Store Manager at Woolworths Supermarkets, you are at the forefront of delivering value to our customers and creating a great place to work and grow careers for our team.

As a leader who cares, you will play a key role in coaching and supporting the Grocery Manager, Online Manager, and Nightfill Manager to deliver to our customers through a connected team. You will have the opportunity to play an active role in leading the Store with the Store Manager to provide our customers with a great place to shop and for our team to grow their careers.

We serve over 1000+ communities which means our Assistant Store Managers need to lead their large and dynamic teams in a connected and caring way to deliver consistently good shopping experience for our customers.

What you'll do

As an Assistant Store Manager at Woolworths Supermarkets you will role model our values and genuine care to create and support a culture within your store in which every team member feels they belong. In addition to this, you will:

• Demonstrate an unwavering focus on customer satisfaction by enabling a positive whole of store shopping experience through Everyday ACTs - Acknowledge, Care & Thank
• Make safety a top priority for team and customers by ensuring correct processes are followed in store
• Support a culture of collaboration within departments to create a great experience for our team members and ensure team have meaningful hours
• Support the development of the wider stores team and leaders to unlock their potential so that they can achieve their career goals at Woolies
• Use data to deeply understand the needs of customers to ensure priorities relevant to your store are prioritised to improve both team and customer experience
• Deliver key performance metrics and targets across the Grocery, Online and Nightfill departments by working with the Department Managers to ensure appropriate resourcing and that team are correctly trained and right process are followed
• Supports strong community partnerships to bring value and connection to the wider community
• Acts on and supports the Sustainability Plan to contribute to creating a better tomorrow for everyone

What you'll bring

• A strong desire to lead store operations providing leadership and coaching to your team on a day to day basis
  
• An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge
• Awareness of your own leadership style and desire to grow into a future leader
• Advocate and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank
• An appreciation of the value to working across store to enable a positive entire shopping experience for our customers
• A curious mindset to develop your own skills and capabilities to support you to take the next step in your career

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Opportunities to grow your career through hands on exposure, experience and education to grow your career
  
• Flexibility to enable a healthy work/life balance to suit your personal needs and business requirements - We understand that flexibility means different things to different people. Let’s discuss what flexibility looks like to you & how we might be able to support you.
• Workplace support, including 24/7 access to the Sonder App for you and your family
• Access to Grace Papers to help you achieve the right balance between work and family commitments
• A progressive and competitive leave policy that gives you more space for what matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group