Assistant Shop Supervisor

Family and Disability Services; Redland City; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Employee discounts platform

Job summary

UnitingCare Queensland is hiring an Assistant Retail Supervisor for the Thrift Emporium Shops in Capalaba. The role supports the Retail Supervisor to deliver great customer service, manage staff and volunteers, and drive store performance.

You will help with pricing, merchandising and promotions while upholding our values and mission. The position offers permanent full-time hours (Sun–Thu) with salary packaging benefits, NFP perks, and a commission program for high performers.

Qualifications

• Demonstrated experience in retail management (or hospitality management) including coaching and mentoring people.
• Ability to deliver a high level of customer service and exceed customer expectations.
• Willingness to learn fundamentals of all store roles, including customer service, visual presentation and stock control.

Responsibilities

• Demonstrate passion for Thrift Emporium and promote its purpose to the community.
• Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities to meet targets.
• Work with staff and volunteers on pricing, merchandising, promotions and selling techniques to maintain profitability.
• Maintain effective communication within the team and with regional support and external stakeholders; assist with customer enquiries.

Skills

Retail management

Coaching and mentoring

Customer service

Visual merchandising

Tools

POS systems

Microsoft Office

Job description

Employment Details

Employment Term: Permanent Full Time (Sunday – Thursday)

Location: Capalaba (Brand New Store!)

Remuneration: $28.89 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

About the role

Make a meaningful difference with Thrift Emporium.

Thrift Emporium Shops directly support UnitingCare in funding a range of impactful programs we deliver to provide care and dignity to older Australians, people living with disability or mental illness, and individuals experiencing or at risk of homelessness.

As an Assistant Retail Supervisor you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of our Thrift Emporium Shops. Let’s make a meaningful difference, together.

Your responsibilities

• Demonstrate a passion for Thrift Emporium and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes


• Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved


• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved


• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.


• Identify issues and opportunities based on selling and customer feedback


• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy


• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

• Be passionate about Thrift Emporium and be able to articulate its purpose


• Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people


• Ability to deliver a high level of customer service and exceed customer expectations


• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control


• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers


• Communicate promotional event information to maximise results


• Identifyissues and opportunities based on trends and customer feedback


• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives


• Strong problem solving and influencing skills


• Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

Benefits & Perks

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.


• Staff Discounts: Participation in our team member purchasing program


• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs


• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme


• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events


• Career development opportunities to challenge yourself, grow and make a meaningful difference


• Flexible work arrangements to support work-life balance


• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child Safe & Child Friendly

• Provide welcoming, safe and nurturing services for children


• Implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur


• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

• Everybody is welcome here.


• At UnitingCare, diversity is at the core of who we are, our mission and our values.


• We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.


• Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

• We work hard to make our services welcoming and safe for every person.


• We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support.


• We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

• We are committed in creating services and workplaces that are welcoming and safe for every person.


• We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support.


• We speak up for their safety to ensure their voices are heard.


• Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

About UnitingCare

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare family.

UnitingCare – Join us

UnitingCare is a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

www.unitingcareqld.com.au

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