Assistant Service Manager

Quality Living and Support Services; Townsville City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Excellent remuneration package

Job summary

Quality Living and Support Services is seeking an Assistant Service Manager to guide participant operations across Townsville, Mount Isa and Cairns. This role requires strong people leadership, culture development and exceptional customer service skills to drive outcomes for clients and families.

Role involves weekend on-call on rotation and quarterly travel to Cairns and Mount Isa; on-site leadership within a growing multi-location Queensland operation.

Qualifications

• Demonstrated experience leading high performing teams of direct support workers.
• Demonstrated ability to drive and enhance culture within a service.
• Experience in leadership level customer service to stakeholders.
• Coaching and supporting emerging leaders demonstrated.

Responsibilities

• Ensure human rights-based approaches are implemented and client outcomes are achieved.
• Oversee service delivery within relevant legislative frameworks.
• Proactively manage risks to clients and employees and maintain safe environments.
• Manage portfolio in alignment with budget and deliver services within budget.
• Develop a culture of continuous improvement and outstanding client service.
• Lead and develop capable teams committed to excellent practice.
• Support growth and increase customer numbers.
• Assist customers, families, government and non-government stakeholders with issues.
• Involves weekend on-call on rotational roster.
• Quarterly travel to Cairns and Mount Isa service locations; travel as required.

Skills

People leadership

Culture development

Customer service leadership

Coaching & mentoring

Education

Any discipline qualification desirable

Job description

Quality Living and Support Services - Townsville QLD

Quality Living and Support Services is seeking to appoint the role of Assistant Service Manager to help lead a our ever expanding participant operations in Townsville, Mount Isa and Cairns.

Quality Living and Support Services has IHCA Certification as a Quality Certified Organisation against the NDIS Practice Standards and as such we are looking for a high-quality candidate with demonstrated management and leadership experience to join our high performing team.

Who we are Looking For:

Our Ideal candidates possess STRONG people management, work under pressure, thrive in a dynamic & changing environment, passion for delivering consumer outcomes and seeing their teams grow, develop and flourish. Strong data and analytical skills would be an advantage.

Previous NDIS, Disability and Aged Care industry experience is NOT a prerequisite or desirable for the ideal candidate, as on the job training is provided.

Previous Commercial experience in customer management, satisfaction, business development are highly sough after.

About us:

We are a Quality Provider of Supports to people with a disability in Supported Independent Living. Our Services operate in Townsville, Brisbane Cairns and are rapidly expanding throughout Queensland.

We believe in integrity, openness, and transparency, delivering what we say were going to deliver, when we say we are going to deliver it. We don't promise anything that is unrealistic, and we focus on one Core Business (Supported Independent Living) and do it right.

We are a team-based culture, and we strongly believe our employees are the forefront of what we do, and we couldn't do it without them. As a result, we coach and support them to succeed in what they do so that they do it well.

Qualifications & experience:

• Demonstrated Experience People Leadership in High Performing Teams of direct Support Workers
• Demonstrated Experience to Drive and Enhance Culture
• Demonstrated Experience in Leadership Level Customer Service
• Qualification in Any Discipline is Desirable but not Essential.
• Demonstrated Experience in Coaching and Supporting Emerging Leaders

Tasks & Responsibilities:

• Ensure human rights-based approaches are implemented and individual outcomes are achieved for clients and their families.
• Ensure Quality Living and Support Services, service provision is being delivered within relevant legislative frameworks.
• Proactively oversee the management of potential risks to clients and employees and ensure safe working environments.
• Manage portfolio in alignment with budgetary requirements and ensure participants services are delivered within budget..
• Develop a culture of continuous improvement and outstanding client service.
• Lead and develop capable and dedicated teams, committed to excellent practice.
• Support growth and increase of customer numbers.
• Proactively and Effectively Assist Customers, their Families, Government and Non-Government Stakeholders with any issues that may arise.
• Involves weekend on-call on rotational roster.
• Please note this position requires quarterly travel to our service locations in Cairns and Mount Isa and the ability to travel as required to these locations which may not follow the set schedule.
• Excellent Remuneration Package (discussed with successful applicant)
• Working within a high performing team, driven to succeed.
• You’ll be working within a Great Supportive Culture
• You’ll be working with Established Teams
• You will lead, coach, and develop Emerging Leaders
• Future Career Progression Opportunities