Assistant Sales Manager

Banjo's Bakery Cafe; Beerwah; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Career growth opportunities

Supportive work environment

Flexible hours

Job summary

Banjo's Bakery Cafe in Queensland seeks a Café Supervisor to lead the sales team, deliver outstanding service, and support daily store operations. You will assist with opening/closing, ensure quality coffee and food, and maintain merchandising standards in a busy cafe environment.

The role offers flexible hours across 4:30am–6:30pm seven days a week, with opportunities for growth into leadership, baking, and more, plus 25% staff discounts on products.

Qualifications

• Experience delivering friendly customer service.
• Experience leading a small team.
• Good organisational and communication skills.

Responsibilities

• Lead by example to deliver fast, friendly customer service.
• Assist with opening and closing procedures.
• Prepare and serve high-quality food and beverages.
• Train and supervise team to ensure service standards.
• Maintain store merchandising.
• Follow WHS practices for a safe workplace.

Skills

Customer service

Team leadership

Reliability & organisation

Communication skills

Job description

Leading the Sales Team, you'll be responsible for providing excellent customer service, supervising employees and assisting the Sales Manager with managing the daily operations of the bakery. We're open 7 days a week, offering a variety of shifts between 4:30am and 6:30pm, including weekends and public holidays; giving you the opportunity to gain diverse experience and enjoy a flexible work-life balance.

Key responsibilities

• Lead by example to deliver fast, friendly customer service while motivating and supporting the Sales Team.
• Assist the Sales Manager with the day-to-day operations of the store, including opening and closing procedures.
• Prepare and serve high-quality food, beverages, and coffee while maintaining Banjo's quality standards.
• Train, coach, and supervise Sales Team members to ensure exceptional customer service and operational excellence.
• Maintain merchandising standards throughout the store.
• Follow Banjo's established Work Health and Safety (WHS) practices to ensure a safe working environment for yourself, your team, and customers.

About you

• Confidence, with a positive attitude
• Experience in providing customer service
• Reliability, with good organisation and communication skills
• Experience managing and supporting a team
• A team player, who loves a challenge
• Willingness to grow with us
• 25% staff discounts on products
• Growth and development opportunities into leadership, baking and more
• A supportive work environment
• Flexible hours to support your work life balance

About us

Banjo's was founded in 1984, with our first store opening in Launceston, Tasmania. Since then, we've successfully opened over 50 stores across Australia! While we are well known for our delicious pies, pastries and coffee, we also love to give back to the community where we can through sponsorships and donations.