Assistant Restaurant Manager

Mad Mex; Newcastle; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Rock the Look

Paid Parental Leave

Work-Life Balance

Recognition Programs

Free Meals

Employee Assistance Program

Playful Culture

Training & Development

Job summary

Mad Mex in Newcastle is looking for an experienced Assistant Business Manager to energise the team, oversee daily operations and drive guest experiences that align with our bold, flavourful brand.

You will lead busy shifts, ensure smooth service, and collaborate with the Business Manager to hit targets while fostering a playful, inclusive culture that celebrates growth, learning, and fun on the floor.

Qualifications

• Leads teams to success in a fast-paced store environment.
• Experience building motivated teams and delivering memorable customer experiences.
• Strong communication and frontline leadership required.

Responsibilities

• Energise the team and oversee daily operations.
• Create cheeky, authentic customer experiences Mad Mex is known for.
• Collaborate with the Business Manager to meet targets and drive growth.

Skills

Leadership

Team motivation

Customer service

Communication

Job description

• Competitive Salary + Bonuses – Meet your targets and enjoy the rewards.
• Flexibility – Rosters that work for you, no ridiculous late nights or early starts.
• Epic Growth Opportunities – We’re expanding, and your career can too!

We’re growing fast, and we want YOU to be part of the journey!

Join us for amazing growth opportunities and perks as exciting as our flavours. If you're an experienced Assistant Business Manager who’s Mad for It, ready to make a big impact, step up and be part of the Mad Mex adventure – let’s bring the flavour together!

About Us

At Mad Mex, we’re mad for it! Mad about bold, vibrant flavours that pack a punch, we’re on a mission to bring Australia the freshest Baja-style burritos, crafted with care and bursting with authentic Mexican ingredients. With over 75 locations and big plans for growth, we’re all about fighting for flavour and defending freshness every single day. If you're mad for it too, you’ll love being part of our journey!

About the Role

As an Assistant Business Manager, you’re more than just the right-hand to the Business Manager—you’re the heart and soul of the daily grind. From energising the team and keeping operations running smoothly to creating those cheeky, authentic customer experiences we’re known for, you’ll live and breathe the Mad Mex mission and values every step of the way.

At Mad Mex, it’s not just a job – it’s a way of life. We create a playful, vibrant culture where smiles (and good vibes) come first. Are you ready to lead the way? Let’s do this!

About You

You’re bold, cheeky, and love leading a team to success. With energy to match our vibrant vibe, you have a proven track record of building motivated teams and creating memorable customer experiences. Previous leadership experience in a fast-paced environment is highly regarded, but your passion is what truly counts!

Why Work with Mad Mex?

• Rock the Look – Wear our awesome uniform and represent the Mad Mex vibe.
• Paid Parental Leave – Up to 6 weeks of paid leave for primary carers.
• Work-Life Balance – Enjoy regular days off and flexible schedules that suit your life.
• Recognition Programs – Get the kudos you deserve with programs that celebrate your wins.
• Free Meals – Tuck into fresh, bold flavours on your shift and enjoy discounts off the clock.
• Employee Assistance Program – Confidential support whenever you need it.
• Playful Culture – We’re all about team events, cheeky fun, and making work a party.
• Training & Development – Continuous coaching to help you crush your goals.

Ready to Fight for Flavour?