Assistant Night Manager - Part Time

InterContinental Hotels Group; Central Coast Council; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading hotel chain is seeking a detail-oriented professional to manage financial processes and enhance guest experiences. Responsibilities include executing end-of-day procedures, handling guest requests, and training staff. The ideal candidate should have excellent communication skills and a commitment to customer satisfaction. This role is vital in maintaining high service standards in the hotel.

Qualifications

• Effective communication skills with guests and team members.
• Experience in cash handling and financial reporting.
• Ability to resolve guest complaints and issues.

Responsibilities

• Prepare and execute end of day procedures.
• Balance cashier and credit card transactions.
• Ensure guest satisfaction through positive engagement.

Skills

Customer service

Cash handling

Attention to detail

Communication

Job description

Overview

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Australia, New South Wales, Terrigal

Responsibilities

• Prepare and execute the end of day procedures.
• Perform back up and roll the day over to the next day.
• Identify and correct any discrepancies in charges posted to guest folios and conference accounts.
• Maintain intimate knowledge of departmental standards and procedures.
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation.
• Maintain cashier float and ensure accurate daily report of all money received.
• Ensure all hotel floats and keys are logged in and out and are correct at end of shift.
• Reconcile guest charges with departmental accounts.
• Balance all credit card transactions.
• Balance cashier accounts.

Guest Experience

• Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences.
• Greets all guests in a friendly and helpful manner and learns and uses guest names where possible.
• Attend to guest requests at all times.
• Knowledgeable of all special promotions and loyalty programs (e.g., Seasonal Packages, Frequent Flyers Programs, InterContinental Hotels Group Loyalty programs).
• Attend to guest complaints, inquiries and requests, and refer problems to the Assistant Night Manager/Night Manager if unable to assist.
• Strives to ensure guests depart with a positive impression of hotel service.
• In the absence of other hotel departments, provide guest services including but not limited to Room Service, Housekeeping, Maintenance, Reception and Reservations.

People

• Attend training courses as required.
• Adhere to personal grooming and hygiene standards.
• Establish and maintain effective employee working relationships.
• Educate and train team members in compliance with federal, state and local laws and safety regulations; ensure staff are properly trained and have the tools and equipment to carry out job duties.
• Ensure your team is properly trained on systems, security, service and quality standards.

What we need from you

Your day to day:

Financial

• Prepare and execute the end of day procedures.
• Perform back up and roll the day over to the next day.
• Identify and correct any discrepancies in charges posted to guest folios and conference accounts.
• Maintain intimate knowledge of departmental standards and procedures.
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation.
• Maintain cashier float and ensure accurate daily report of all money received.
• Ensure all hotel floats and keys are logged in and out, are correct at end of shift.
• Reconcile guest charges with departmental accounts.
• Balance all credit card transactions.
• Balance cashier accounts.

Guest Experience

• Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences.
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Responsible for and attends to guest’s requests at all times.
• Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and InterContinental Hotels Group Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Night Manager/Night Manager if unable to assist.
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• In the absence of other hotel departments, provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations.

People

• Attends training courses as required.
• Adheres to personal grooming and hygiene standards.
• Establishes and maintains effective employee working relationships.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure your team are properly trained on systems, security, service and quality standards.