Assistant Night Manager

InterContinental Hotels Group; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

一家国际酒店集团在墨尔本寻找前台夜班经理，您将负责确保夜间运营顺利，并通过指导团队来提升客户体验。要求至少1年酒店行业经验，良好的沟通能力，及领导团队的能力。提供具有竞争力的薪资和众多福利。

Benefits

竞争力薪资

全套制服

丰厚的房间折扣

良好的培训机会

Qualifications

• 至少1年酒店行业经验。
• 具备良好的沟通能力，能够与同事及客人有效沟通。
• 处理问题时自信。
• 需具备培训和组织能力。
• 需要持有有效的维州驾驶执照。
• 需持维州RSA证书。
• 需持有急救认证。
• 满足在澳大利亚工作和居住的法律要求。

Responsibilities

• 领导前台夜班团队，确保夜间运营顺利。
• 确保客人的安全和安全性。
• 完成夜审功能，确保准确及时。
• 指导和辅导团队，实现卓越的客户体验。

Skills

酒店行业经验

沟通能力

问题处理

团队领导能力

组织能力

计算机操作能力

客户满意度提升

Tools

Microsoft Office

Opera

Job description

Overview

我们是谁

加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。我们的品牌服务风格 "Dare to Connect" 就是为连接而设计的。 专为人类设计，而非无名客人或同事。 依然专业，但在情感层面触动了客人。在这里，同事们发挥主观能动性和个性，因为他们对客人的体验起着至关重要的作用。 皇冠假日酒店每一位同事的职责都是创造令人难忘的情感联系，而每一位领导者的职责都是创造一个可以实现情感联系的环境。

虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请" 按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

Your day to day

You will assist in leading our Front Office overnight team to ensure the night operation runs smoothly, drive team engagement, guest feedback & problem resolution, brand and cleanliness standards.

The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.

You will also play a key role in coaching and mentoring your team, providing direction and coaching to achieve an exceptional guest experience.

If you are looking to develop your career within a global hotel company in a beautiful brand, then we would love to hear from you!

What we need from you

• 1+ years experience in hospitality
• Great communication skills between colleagues and with our guests
• Confident in Problem handling
• Problem solving, training and organisational skills
• Proficient in the use of Microsoft Office and Opera
• Experience working in a large hotel in a Front Office environment
• Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
• A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
• Strong organisational, written & communication skills, with strong attention to detail
• Ability to work in a fast-paced environment & prioritise workload
• Flexible to work weekends & evenings across a 7-day roster
• Must have a Valid VIC Drivers License
• Must have VIC RSA
• First Aid certified
• Meet the legal requirements to live & work in Australia

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.