Assistant Manager - Front Office

21c Museum Hotels; Council of the City of Sydney; On-site; AUD 70,000 - 85,000; Full time

Job summary

A leading hotel group in Sydney is seeking an experienced Assistant Manager to join their Front Office team. Responsibilities include managing front desk operations, supervising staff, and ensuring excellent guest service. Ideal candidates should have a strong background in Front Office procedures and excellent communication skills. Flexibility to work various hours is essential. Join a supportive team committed to fostering your career.

Benefits

Opportunity to contribute

Mentorship from experienced professionals

Diverse and inclusive work environment

Qualifications

• Strong background in Front Office procedures and Opera Cloud.
• Experience in supervising, training and motivating team members.
• High level of communication skills and ability to deal with multiple stakeholders.

Responsibilities

• Manage day-to-day operations of the front desk.
• Supervise and manage the front office team.
• Ensure unforgettable guest service and manage emergency situations.

Skills

Front Office procedures

Opera Cloud

Communication skills

Supervising and training

Job description

Company Description

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at NovotelSydney Darling Square we are looking for an Assistant Manager to join our Front Office team.

Accoris the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Job Description

Reporting to the Front Office Manager you will be responsible for the successful operation of the Front Office Department:

What will you be doing

• Managing the day to day operations of the front desk you will be responsible for tasks such as check ins/outs, loyalty sign ups, reporting, and assisting with guest needs.
• You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training.
• Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty.
• Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes.

Qualifications

You will get to work alongside a supportive and dedicated Front Office Manager, who thrives on mentoring and developing their team.

What we are looking for

• Possess a strong background in Front Office procedures and Opera Cloud.
• Experience in supervising, training and motivating team members.
• Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management.
• You will have a high level of communications skills and adept at dealing with multiple stakeholders.
• You will ideally have previous experience in an Assistant Manager role, or at least as a Front Office Supervisor.
• Ability to work flexible hours including mornings, nights, weekends and holiday periods.

Additional Information

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you\'re welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.