Assistant Manager - Austral Hotel

ALH Recruitment; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Career growth

Staff discounts

Wellbeing support

Job summary

Austral Hotel in Mackay is seeking a driven Assistant Manager to lead the floor across a busy suburban pub. You’ll drive service excellence, manage multi-department operations, and maintain a warm, authentic hospitality vibe on every shift.

Ideal candidates bring experience in pubs/bistros/gaming, a track record in supervision, and current RSA/RSG, RMLV, and Approved Manager licences. This hands-on role requires physical tasks and a passion for delightful guest experiences.

Qualifications

• Hospitality professional with supervisory experience.
• RSA/RSG, RMLV and Approved Manager Licence required per state rules.
• Ability to lead a multi-department venue and deliver warm hospitality.

Responsibilities

• Get to know the locals and become part of the crew.
• Support the Publican to keep the pub running smoothly and safely.
• Learn the ropes of being a Publican while leading a team of hospo staff.
• Handle hiccups before they turn into headaches.
• Bring energy, service, and smiles on every shift.

Skills

Front-of-house leadership

People skills

Supervisory experience

RSA/RSG

RMLV

Approved Manager Licence

Pub/bistro/gaming familiarity

Job description

Are you a hospitality professional ready to run the floor at one of Mackay’s most vibrant suburban pubs? The Austral Hotel is looking for a driven, floor-focused Assistant Manager who loves classic regional pub culture, thrives in a fast-paced environment, and knows how to keep a multi-department venue firing on all cylinders!

"The Austral" is a buzzing local centerpiece. Whether you’re steering a busy lunch or dinner rush in the bistro, orchestrating a high-tempo sports trade during major live games, or managing operations across our gaming floor and retail spaces, this role demands a leader with sharp operational instincts who loves being right in the heart of the action. We need someone who can maintain gold-standard venue presentation, build strong connections with our loyal regulars, and deliver warm, authentic hospitality on every shift.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.