Assistant Manager - Austral Hotel

ALH Hotels; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Wellbeing Support

Job summary

ALH Hotels’ Austral Hotel in Mackay is seeking an Assistant Manager to lead floor operations, ensuring warm hospitality and smooth service across bistro, gaming, and retail areas.

You’ll drive guest satisfaction, manage shifts, and build strong connections with locals, while upholding safe, high-energy standards in a busy pub environment.

Qualifications

• Hands-on hospitality role requiring physical tasks.
• Current RSA/RSG, RMLV and Approved Managers Licence as per state requirements.

Responsibilities

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Skills

Supervisory experience

Customer service

Team leadership

Hospitality knowledge

Education

RSA/RSG

RMLV

Approved Managers Licence

Job description

About The Role

Assistant Manager | Austral Hotel

Are you a hospitality professional ready to run the floor at one of Mackay’s most vibrant suburban pubs? The Austral Hotel is looking for a driven, floor-focused Assistant Manager who loves classic regional pub culture, thrives in a fast-paced environment, and knows how to keep a multi-department venue firing on all cylinders!

"The Austral" is a buzzing local centerpiece. Whether you’re steering a busy lunch or dinner rush in the bistro, orchestrating a high-tempo sports trade during major live games, or managing operations across our gaming floor and retail spaces, this role demands a leader with sharp operational instincts who loves being right in the heart of the action. We need someone who can maintain gold-standard venue presentation, build strong connections with our loyal regulars, and deliver warm, authentic hospitality on every shift.

A Day In The Life Of An Assistant Manager

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent Requirements

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About You

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.