Assistant Manager

JDA Hotels; City of Melbourne; On-site; AUD 55,000 - 75,000; Part time

Job summary

A family-owned hospitality group is seeking an Assistant Manager to oversee daily operations and ensure high customer service standards. This full-time or part-time role will involve managing staff performance and coordinating with departments to resolve any issues. Experience in hospitality management is essential, along with strong leadership and communication skills. Join us for a rewarding career in the heart of Melbourne.

Qualifications

• Experience in hospitality management, staff supervision, and customer service.
• Skills in inventory management, budgeting, and financial oversight.
• Proficiency in conflict resolution, team coordination, and problem-solving.
• Excellent communication and leadership skills.
• Ability to work independently and within a team environment.

Responsibilities

• Oversee daily operations to maintain high standards of customer service.
• Manage staff performance and provide guidance and leadership.
• Coordinate with other departments to ensure seamless operations.
• Resolve customer complaints and maintain positive patron experiences.
• Supervise inventory and assist with stock control.
• Support the team to deliver a premium pub experience.

Skills

Hospitality management

Staff supervision

Customer service

Inventory management

Conflict resolution

Team coordination

Problem-solving

Communication skills

Leadership

Education

Degree or diploma in Hospitality Management or Business

Job description

JDA Hotels, a family-owned business operated by the Feros family, is one of Sydney’s leading hospitality groups. We operate a diverse range of venues across Metropolitan Sydney and the Gold Coast, embracing Australia's vibrant bar, food, and pub culture. Currently, JDA Hotels owns and operates eight hotels in Sydney and three hotels in Queensland. Our mission is to provide an exceptional experience for all patrons through excellent food, service, and entertainment, building loyalty and inspiring employees.

Role Description

The Assistant Manager will assist in overseeing daily operations, ensuring high standards of customer service, and managing staff performance. This is a full-time or part-time, on-site role located in the Greater Sydney Area. Responsibilities include coordinating with other departments to ensure seamless operations, resolving customer complaints, supervising the inventory, and supporting the team to deliver a premium pub experience.

Responsibilities

• Oversee daily operations to maintain high standards of customer service
• Manage staff performance and provide guidance and leadership
• Coordinate with other departments to ensure seamless operations
• Resolve customer complaints and maintain positive patron experiences
• Supervise inventory and assist with stock control
• Support the team to deliver a premium pub experience

Qualifications

• Experience in hospitality management, staff supervision, and customer service
• Skills in inventory management, budgeting, and financial oversight
• Proficiency in conflict resolution, team coordination, and problem-solving
• Excellent communication and leadership skills
• Ability to work independently and within a team environment
• A degree or diploma in Hospitality Management, Business, or related field is desirable
• Prior experience in the hospitality industry is beneficial

Seniorities

• Mid-Senior level

Employment type

• Full-time
• Part-time

We’re committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.