Assistant Manager

Scout; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A local hospitality firm in Melbourne is seeking an experienced Assistant Manager to join their team. This role requires relevant wine knowledge, managerial experience, and a strong background in hospitality. The ideal candidate will enjoy creative freedom and work directly with producers to deliver exceptional service and sustainable practices. This position offers numerous perks including paid breaks and professional development opportunities.

Benefits

Paid training

Professional development certifications

Free parking

Paid breaks

Qualifications

• Solid cocktail experience and food handling skills required.
• Relevant wine knowledge at least comparable to WSET 2 is a must.
• Previous venue management experience essential.

Responsibilities

• Ensure all customers feel welcome and looked after.
• Create new seasonal menu items and special events.
• Work with excellent producers and promote sustainable practices.

Skills

Hospitality

Wine knowledge

Cocktail experience

Food preparation

Empathy

Creativity

Detail orientation

Computer literacy

Education

Food safety supervisor certificate

Tools

Google Suite

Job description

We're looking for our new assistant manager. You will need a VIC driver's license and access to your own vehicle to be a successful applicant. (Free parking & other reimbursements are obviously available!) And of course, adequate wine, cocktail and food knowledge is paramount. Previous experience in any type of management role required.

• Many perks such as paid training and professional development certifications, free parking, paid breaks, etc.
• Lots of creative freedom - if the product is Australian, you can go play with it.
• We work directly with producers, which means lots of opportunities to work with incredible winemakers, distillers, etc.

Little spiel about Glou and the roster:

Glou is a bar and wine store in Collingwood. We exclusively work with Australian producers (wine, spirits, beer, produce) and with circular economy in mind. Having worked with wine previously and relevant wine knowledge is a must, but formal qualification is not needed. You should have solid cocktail experience and some skill and interest in food, as we are currently extending our food offering.

Hospitality, as we all know, is a line of work that often takes place when everyone else is playing or already in bed - but as we are all seasoned hospitality professionals, we know that everyone needs a weekend off here and there; we always make that work with notice.

The nitty gritty and how to apply (further down):

Glou is owner-operator run, so we believe in flat hierarchies - we are all colleagues on shift. We've got each other's backs and get stuff done - together.

What we’ve got to offer:

• You get to meet and work with the excellent producers behind the wines and spirits we serve
• You get to go out to vineyards and wineries
• We believe in skill transfer: we are happy to teach you everything we know and hope to learn from you as well
• We do not over-roster staff, pay for breaks and value your time and labour
• You are going to be part of creating new seasonal menu items, such as bar snacks, cocktails and other offers such as special nights, tasting events, industry events etc.
• You will support the delivery of small to medium scale zero-waste on- and offsite events
• You get to dive into more sustainable practices, not just in the vineyard, but also within the hospitality industry and beyond
• You get to have a real say in the day-to-day and strategic operations: We foster a transformational management style
• You get to pet all of the dogs of Collingwood & Fitzroy (yes, we have designated dog treats behind the bar for all our four-legged pals)
• You will work for and alongside people who have worked their entire lives in hospitality and deeply understand and foster the changes we -need- to see in the industry
• You will work in an inclusive environment that has strong policies against bigotry and discrimination

What the role demands:

• Inherently hospitable demeanor - every customer should feel welcome and looked after as if they had been to a friend's home
• Previous experience in venue management is essential. This may include roles such as bar manager, supervisor or duty manager
• Relevant wine knowledge (on par with WSET 3 desirable, but comparable to WSET 2 is a must)
• Plenty of Front of House experience
• Food plating/preparation and/or produce handling is a must
• A proven track record of meeting KPIs and basic computer literacy
• An exceptional eye for detail - because this is where beauty lives
• Self-Motivation
• Proficiency in Google Suite
• Empathy and the desire to create memorable experiences for patrons
• Punctuality and reliability
• Strategic thinking
• Sensory abilities and a well-educated palate
• The desire to do the right thing by the planet, staff and patrons
• The ability to lift up to 32kg
• The ability to stand and walk for long periods
• A deep care and appreciation for the hard work that goes into making wine, distilling spirits and growing food
• Creativity
• A valid VIC driver's licence and regular access to a car is essential (reimbursements & parking available)
• Fluency in English
• Unrestricted working rights in Australia
• A food safety supervisor certificate or the willingness to obtain one (paid by us, of course!)
• A valid VIC RSA

To apply, please send us an email to [e-mail] with your resume and answers to the following questions:

• What's your favourite Australian producer (wine/beer/spirits/produce) right now and why do you love their product?
• What's your favourite restaurant in Naarm and why?
• What's your favourite bar in Naarm and why?
• What's your go-to dinner you cook at home?