Assistant Manager

21c Museum Hotels; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Brisbane is seeking a highly skilled Assistant Manager to join the Front Office team. This role involves overseeing daily operations, ensuring exceptional guest experiences, and maintaining high service standards. Candidates should have a Bachelor's degree in Hospitality Management and proven experience in management roles. Join us for a fulfilling career and enjoy various benefits.

Benefits

Discounts for ambassadors, families and friends at Accor Hotels worldwide

Complimentary hotel stay package for work anniversary

Secure parking for $10 per day

Direct access to Central train station

Complimentary food in the ambassador dining room

Laundered uniforms

Qualifications

• Proven experience in Front Office or management roles within the hospitality industry.
• Strong leadership skills with the ability to motivate team members.
• Experience in handling guest complaints and resolving issues effectively.

Responsibilities

• Assist the Front Office Manager in managing lobby operations.
• Oversee and coordinate activities across various hotel departments.
• Handle guest complaints, special requests, and VIP requirements.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Flexibility

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Microsoft Office

Job description

Overview

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

About Sofitel Brisbane Central

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticatedluxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Role

We are seeking a highly skilled and guest-focused Assistant Manager to join our Front Office team here at Sofitel Brisbane Central. As a Assistant Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments. You will be the primary point of contact for guests during your shift, confidently handling any issues or requests that arise. Your leadership, attention to detail, and commitment to service excellence will help ensure every guest enjoys a seamless and memorable stay with us.

Responsibilities

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

Qualifications

• Bachelor's degree in Hospitality Management, Business, or a related field
• Proven experience in Front Office or management roles within the hospitality industry
• Strong leadership skills with the ability to motivate and guide team members
• Excellent problem-solving abilities and a commitment to delivering exceptional guest satisfaction
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software, particularly Opera
• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously
• Analytical mindset with the capability to use data insights for decision-making
• Flexibility to adapt to a dynamic and fast-paced environment
• Thorough knowledge of hospitality industry standards and best practices
• Experience in handling guest complaints and resolving issues effectively
• Familiarity with health and safety regulations in the hospitality sector
• Proficiency in Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Benefits

• Discounts for ambassadors, families and friendsat Accor Hotelsworldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com