Assistant Hotel Manager

Accor Vacation Club; Margaret River; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Margaret River is seeking an Assistant Hotel Manager to manage daily operations and lead the Front Office team. The ideal candidate will have strong leadership skills, a passion for customer service, and experience in hospitality. This role offers opportunities for training and career development within a global leader in the industry.

Benefits

Career and training opportunities

Local and global discounts on accommodation and dining

Collaborative team environment

Qualifications

• Demonstrated ability to lead and support a team.
• Drive and passion for outstanding customer service.
• Ability to act as a true brand ambassador.

Responsibilities

• Lead the Front Office team to provide exceptional customer service.
• Manage day-to-day operations in line with budget.
• Complete daily and monthly reports as required.

Skills

Customer service

Team leadership

Business awareness

First Aid certification

PMS (Merlin or similar)

Job description

At Accor Vacation Club, we are seeking a dynamic and motivated Assistant Hotel Manager to join our team in Basildene Manor, Margaret River. This is a fantastic ‘hands on’ opportunity for a professional with proven operational knowledge and experience as well as the ability to effectively interact with and service guests.

WHAT IS IN IT FOR YOU:

• Join a global leader in hospitality
• Fantastic career and training opportunities
• Thrive in an engaging and collaborative team environment where your brilliance is celebrated
• Unlock local and global discounts on accommodation, dining, lifestyle and more

YOUR EXPERIENCE AND SKILLS INCLUDE:

• The demonstrated ability to lead and support a team
• The drive and passion to provide outstanding customer service
• The ability to act as a true brand ambassador as you train the team to deliver the highest quality of service
• Strong business awareness and a working understanding of hotel operations
• First aid and RSA certification, or be willing to obtain
• Experience within a supervisory role within Hospitality/Tourism
• A working knowledge of PMS Merlin or similar advantageous

WHAT YOU WILL BE DOING:

• Leading the Front Office team to provide exceptional customer service
• Manage the day-to-day operations in line with budget guidelines
• Complete daily and monthly reports as required
• Proactively work towards increasing guest satisfaction scores, revenue and employee engagement
• Play an active role in on boarding, training and development of Front Office colleagues
• Ensure the wellbeing and safety of guests and colleagues acting as the emergency warden

If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you.

About the Company

Accor Vacation Club is one of Australia and New Zealand's leading holiday and lifestyle programs. The Club is operated by A.P.V.C Ltd which is known as the Responsible entity and is part of the Accor Group, the largest and fastest growing hotel management group in the Asia Pacific region with operations across 16 countries, covering a full spectrum of locations and hotel styles, from luxury to budget.