Assistant Branch Manager/Estimator

ROYANS TRANSPORT ACCIDENT REPAIRS; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Employee benefits program

24/7 counselling & support

Job summary

Royans Transport Accident Repairs in Perth is seeking an experienced Assistant Branch Manager/Estimator to lead the Kewdale branch, oversee daily operations, and nurture insurer and customer relationships.

You will combine leadership duties with hands-on estimating, driving branch performance, service quality and team development across Australia’s largest transport accident repair network.

Qualifications

• 5+ years post-trade qualification with heavy vehicle experience.
• 5+ years in insurance claims management or loss assessing (heavy vehicle preferred).
• Demonstrated leadership experience.
• Exceptional communication and customer service skills.
• Experience with electronic body shop management systems and/or insurance software tools.

Responsibilities

• Accurately prepare quotes for private and insurance-related vehicles.
• Build and maintain strong customer relationships with clear communication.
• Track job progress in iBodyshop and inform stakeholders throughout repair.
• Assist with recruitment, onboarding, training and performance management.
• P&L management to capture, monitor, analyse and minimise branch costs.
• Ensure compliance with health and safety, HR policies and delegations.
• Participate in leadership meetings and drive continuous improvement.

Skills

Leadership experience

Communication skills

Customer service focus

Insurance claims management

Heavy vehicle trade experience

Education

Post-trade qualification (diesel mechanic / panel beater / body maker / boilermaker)

Tools

iBodyshop

Insurance software tools

Job description

Competitive salary + company-maintained vehicle

Royans are Australia and New Zealand’s largest transport accident repair specialist with 27 branches all across Australia and New Zealand. At Royans, our people are fundamental to our success because they are at the heart of everything we do and everything we are. With a rich history dating back more than 80 years, Royans prides itself on its family business culture to drive a supportive and friendly working environment where our employees are truly valued.

We are seeking a motivated and experienced Assistant Branch Manager/Estimator with strong estimating skills and trade experience to play a key leadership role in our Kewdale branch. This position is essential in overseeing daily operations, maintaining customer and insurer relationships, and supporting the branch’s growth and success.

The role

As the Assistant Branch Manager/Estimator, you will lead by example and support the Branch Manager in driving a positive workplace culture. You will combine leadership responsibilities with hands‑on estimating and operational duties to ensure efficient branch performance and excellent customer service.

Key responsibilities

Accurately and efficiently prepare quotes for private and insurance‑related vehicles, using your trade or insurance background knowledge.

Build and maintain strong customer relationships through clear communication, timely advice, and a proactive approach to meeting customer needs.

Track job progress, updating systems (iBodyshop) and involved parties throughout the repair process.

Assist with recruitment, onboarding, training, and performance management activities to support a skilled and motivated team.

P&L management ensuring that branch costs are accurately captured, monitored, analysed and minimised to meet branch KPI’s.

Ensure compliance with company policies, including health and safety, human resources, and delegations of authority.

Participate actively in leadership meetings and initiatives, contributing to continuous improvement and positive workplace culture.

What we are looking for

5+ years of experience post‑trade qualification as a diesel mechanic, panel beater, body maker, or boilermaker, with heavy vehicle experience; or

5+ years of experience in insurance claims management or loss assessing for motor insurance (heavy vehicle preferred)

Demonstrated leadership experience

Exceptional communication skills and a strong customer service focus

Experience working with electronic body shop management systems (preferably iBodyshop) and/or insurance software tools

What sets us apart

Competitive salary + company-maintained vehicle

Long‑term stability and job security

Employee benefits program providing discounts at over 400 retailers

Employee assistance program providing 24/7 counselling & support for you & your immediate family

Recognition of employment and birthday milestones

Plenty of opportunities for ongoing training and career development across 27 locations in Australia and New Zealand

Safe, clean and family‑friendly working environment

When back on the road means back to business. Choose Royans.

Please view our website for further information on Royans at www.royans.com.au

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