Assistant Border Force Officer

Australian Department of Home Affairs; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A government agency is seeking Assistant Border Force Officers to provide operational support and administrative assistance. Responsibilities include general administrative tasks, fixed processing, and interaction with clients. Applicants must be Australian citizens and willing to undergo security clearance. This role offers the opportunity to contribute to the efficiency of border operations in a critical governmental environment.

Qualifications

• Employees are required to wear the ABF uniform.
• Employees must attain and maintain mandatory training requirements.

Responsibilities

• General administrative support
• Administrative support in the clearance of people, goods, carriers, and immigration functions
• Preparation of supporting documentation
• Dealing with client and stakeholder enquiries
• Receive and respond to written and telephone requests for routine information
• Inbox monitoring and escalation
• Collecting statistics and information
• Release of mail via the postal enquiries database
• Organising servicing and repairs of vehicle and equipment
• Assist as a Witness/Assistant Officer in stocktakes
• Storage of received goods
• Keeping registers
• Populating systems with data
• Handling of seized goods
• Undertaking initial research to assist in the identification of goods.

Job description

About our opportunity

This process is being used to fill 4 immediate positions.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in VIC, ACT, NSW, NT, QLD, SA, TAS, or WA.

About our team

Regional Operations | Ac South | Operations Vic/Tas | Aviation Goods - South

The Aviation Goods area command is responsible for facilitating legitimate trade through the border and enforcing customs and other legislation. Officers detect and provide a deterrence to the unlawful movement of prohibited, restricted, or regulated goods and support revenue collection.

Aviation Goods encompasses roles in International Mail, Air Cargo, Detained Goods, Firearms, and Cargo Clearance.

Assistant Border Force Officers undertake processing and data entry tasks and provide administrative and operational support to Australian Border Force consistent with national policies and procedures.

• Works under guidance against established priorities and procedures
• Complete allocated tasks within required timeframes
• Make decisions of procedural or administrative nature
• Identify and manage risks that affect day-to-day tasks
• Have a basic understanding of relevant legislation and policy frameworks
• Support and maintain internal and external relationships.

Duties and responsibilities

• General administrative support
• Administrative support in the clearance of people, goods, carriers, and immigration functions
• Preparation of supporting documentation
• Dealing with client and stakeholder enquiries
• Receive and respond to written and telephone requests for routine information
• Inbox monitoring and escalation
• Collecting statistics and information
• Release of mail via the postal enquiries database
• Organising servicing and repairs of vehicle and equipment
• Assist as a Witness/Assistant Officer in stocktakes, bond runs, sourcing goods identified for destruction purposes, transfer of prohibited/restricted goods to Detained Goods
• Storage of received goods
• Keeping registers
• A range of general supporting tasks
• Populating systems with data
• Entering and retrieving information from various databases and systems
• Assisting with storage, transfer, and disposal of prohibited imports and release of restricted goods in accordance with import permits (under direction)
• Inputting of information into notices and forms
• Handling of seized goods
• Undertaking initial research to assist in the identification of goods.

Requirements

• Employees are required to wear the ABF uniform
• Employees must attain and maintain mandatory training requirements

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 19/10/2025 at 11:59pm (midnight) AEDT – Late applications will not be accepted.

As part of your application, you will be required to prepare and submit a 600-word applicant response document in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to perform the role

To be eligible for the position, you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance.

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background, or have a disability are encouraged to apply.