Area Manager - Sonnel Hospitality Support Office

The Glen Hotel Pty; Burwood Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

A dynamic hospitality group is looking for an Area Manager to oversee and enhance operations across multiple venues. You will be responsible for leading a talented team, ensuring exceptional guest experiences, and driving financial performance. The ideal candidate should have significant experience in hospitality management and a passion for mentorship. This role offers a chance to impact the future of hospitality in a growing company.

Benefits

Opportunity for innovation

Collaborative work culture

Qualifications

• 3+ years in a group operations or precinct-level role, ideally within hospitality or entertainment.
• Proven experience in training and development, preferably at a group level or within large-format venues.
• Exceptional leadership capability essential.

Responsibilities

• Lead operational excellence across multiple venues.
• Mentor Senior Leaders and strengthen team dynamics.
• Ensure financial performance and compliance are maintained.

Skills

Leadership

Operational Excellence

Guest Experience

Training & Development

Communication Skills

Job description

231 Burwood Road, Burwood NSW, Australia

An exciting opportunity has emerged through Sonnel’s visionary growth and recent acquisition. We're seeking a dynamic Area Manager to lead a portfolio of diverse venues, driving excellence across new project development, food & beverage innovation, events and entertainment.

As a group, we pride ourselves on being great humans to work with. Everything we do is underpinned by our values – Respect, Positive Intent, Enthusiasm and being Exceptional.

Your Impact

As Area Manager, you’ll be the driving force behind operational excellence, team development, and guest experience across multiple venues. You’ll lead with purpose, elevate standards, and foster a culture of collaboration and high performance.

Key Responsibilities

• Leadership & Talent Development: Recruit and mentor Senior Leaders, activate succession plans, and lead a venue dedicated to training and upskilling.
• Operational Excellence: Oversee labour planning, financial performance, and compliance across venues. Ensure teams are equipped to manage costs, rosters, and reporting with precision.
• Guest Experience & Product: Champion world-class service, guide food and beverage strategy, and support entertainment and marketing initiatives aligned with brand and budget.
• Performance & Culture: Conduct regular coaching, drive engagement through feedback and recognition, and ensure clarity in roles and growth pathways.
• Compliance & Safety: Partner with People & Culture to uphold HR procedures, WHS standards, and legal obligations across the portfolio.

What You Bring

• 3+ years in a group operations or precinct-level role, ideally within hospitality or entertainment.
• Proven experience in training and development, preferably at a group level or within large-format venues.
• Exceptional leadership capability – someone who lifts standards while lifting their team.
• Strong product knowledge across food, beverage, and guest experience.
• A hands-on, people-first approach with a passion for mentoring and operational excellence.

Why Sonnel?

• Be part of a bold, growing company with a clear vision and exciting trajectory.
• Influence the future of hospitality through innovation and leadership.
• Work alongside passionate professionals in a culture that values creativity, accountability, and excellence.

Our Values, Our People Our Culture, Our Jobs, Work With Us and Create Game-Changing Experiences

Please note: We kindly ask that candidates refrain from calling or visiting our head office directly regarding job opportunities. All applications must be submitted through the official recruitment process outlined in this advertisement. Only shortlisted candidates will be contacted.

Screening Questions

• Do you hold any required certifications for this role (e.g. RSA, RCG, ARCG, Licensee and Advanced Licensee)?
• Do you have any medical conditions or restrictions that may affect your ability to perform the role?
• How many years of people management experience do you have?
• Are you passionate about delivering a game-changing hospitality experience?
• Do you have the legal right to work in Australia?
• Are you looking for Sponsorship and on a Visa?
• What are your salary expectations?
• Do you have a criminal conviction, charges pending, or have you ever been arrested or summoned to appear in court for an offence?
• How many years' experience do you have as an Area Manager?
• Do you have a current driver's license and access to a car?