Area Manager Dexus NSW

Accor; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Accor Hospitality Services is seeking an Area Manager for Dexus NSW to oversee Accor services across the Dexus NSW portfolio. You will lead Customer Experience teams, drive recruitment, performance, and commercial outcomes while upholding Accor’s HEARTIST culture and client promise.

You will supervise teams, align policies, respond to tenant needs, and manage budgets, SLAs, and KPIs. A strong leadership and hospitality mindset is essential to deliver exceptional service across multiple

Qualifications

• Strong leadership capable of coaching and mentoring teams.
• Proven ability to navigate complex stakeholder environments.
• Commercially savvy with an understanding of business implications.
• Strategic thinker with passion for hospitality operations.

Responsibilities

• Supervise, support, and train Customer Experience Managers and Concierge Team Members.
• Oversee recruitment and performance appraisals and implement productivity strategies.
• Ensure team adherence to policies, and foster cross-department communication.
• Respond to customer complaints and develop tenant service guides for Dexus.
• Prepare rosters within budget, manage scheduling, and maintain equipment.
• Manage Service Level Agreements, KPI delivery, and Privacy Act compliance.
• Lead planning, delivery, and budgeting of Customer Activations to support CX Managers.

Skills

Leadership

Stakeholder management

Commercial acumen

Strategic thinking

Communication

Networking

Entrepreneurial mindset

Job description

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As the Area Manager for Dexus NSW, you will oversee the leadership of Accor services across the regional portfolio of Dexus Properties. In this role, you will be responsible for planning, directing, controlling, and coordinating all customer experience activities, acting as Accor's key representative to Dexus Property Teams. Additionally, you will work to establish a strong identity for Dexus, build a reputation for excellence, and deliver on Accor’s client promise

Primary Responsibilities

Supervise, support, and train Customer Experience Managers and Concierge Team Members, oversee recruitment and performance appraisals, and implement strategies to enhance productivity and morale.

Ensure all team members understand and adhere to company policies and procedures, communicate updates clearly, and foster open communication between departments.

Respond promptly to customer complaints, implement tenant service strategies, and develop “What Good Looks Like” guides and site-specific manuals to exceed tenant and Dexus expectations

Prepare team rosters within budgetary guidelines, manage scheduling to ensure optimal coverage, and maintain all operating equipment in good working order

Manage Accor Service Level Agreements, achieve contractual KPIs, enforce the Privacy Act, and ensure compliance across the property portfolio

Lead the planning, implementation, delivery, communication, review, and budgeting of Customer Activations to support Customer Experience Managers and enhance overall service delivery

Skills and Experience

Strong leadership skills with the ability to coach, mentor, and inspire teams

Proven ability to navigate complex stakeholder environments and build strong relationships

Commercially savvy with sound decision-making skills and an understanding of business implications

Strategic thinker with a passion for hospitality operations and an awareness of emerging industry trends

Excellent communication, negotiation, and networking skills, with a focus on fostering collaboration

Driven, flexible, and entrepreneurial, with a commitment to embodying Accor’s values and HEARTIST® culture

All successful candidates will be required to hold a valid National Police Check

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.