Arbitration Coordinator

RB Global; Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

RB Global in Australia seeks a Senior Customer Care Specialist to support the administrative execution of customer complaints and ensure a smooth journey for IAA Buyers. The role includes stepping in to make decisions when the manager is unavailable and coordinating with internal teams.

The Arbitration Coordinator will liaise with internal legal counsel and external regulatory bodies to resolve disputes, handling complex customer issues in the automotive space, including cost disputes, warranty

Qualifications

• Relevant Trade Qualified within Light or Heavy Mechanical Field
• Certificate III in Automotive Sales
• Certificate III or IV in Business
• Excellent written and verbal communication skills
• High level computer skills, including the ability to master new systems and enter data quickly and accurately
• Experience in parts sales, motor vehicle servicing/repairs, customer complaint management would be highly valued
• Ability to work in high pressure situations; ability to think on your feet
• Experience managing complex customer issues within the automotive space including cost disputes, negotiating outcomes warranty and policy issues against Australian consumer laws.

Responsibilities

• Support administrative execution of customer complaints
• Coordinate with internal and external resources to resolve complaints

Skills

Excellent communication

Data entry

Work under pressure

Automotive complaints

Negotiation

Consumer law

Education

Trade qualification (mechanical)

Certificate III in Automotive Sales

Certificate III/IV in Business

Job description

This role supports the administrative execution of customer complaints and supports a smooth customer journey for IAA Buyers. As a Senior Customer Care Specialist, you will step in and make decisions when your manager is not available.

They may also be required to work with internal legal counsel, and external regulatory bodies to ensure resolution of customer complaints. As such, the Arbitration Coordinator is expected to coordinate both with internal and external resources.

• Relevant Trade Qualified within Light or Heavy Mechanical Field
• Certificate III in Automotive Sales
• Certificate III or IV in Business
• Excellent written and verbal communication skills
• High level computer skills, including the ability to master new systems and enter data quickly and accurately
• Experience in parts sales, motor vehicle servicing/repairs, customer complaint management would be highly valued
• Ability to work in high pressure situations Ability to think on your feet
• Experience managing complex customer issues within the automotive space including cost disputes, negotiating outcomes warranty and policy issues against Australian consumer laws.