APS6 Support Need Assessors

Randstad; Newcastle City Council; On-site; AUD 73,000 - 98,000; Full time

Benefits offered by this job

Comprehensive training

Supportive culture

Hybrid/Remote work

Job summary

Randstad, in Newcastle, NSW, is hiring Support Needs Assessors to conduct semi-structured assessments for NDIS participants, with thorough report writing and case management responsibilities. The role emphasizes assessment and reporting rather than funding decisions.

You will review files, perform virtual or in-person assessments, and produce strengths-based reports. Hybrid/remote work with occasional local office visits is available, starting July 2026.

Qualifications

• Mandatory Qualifications: A recognised tertiary qualification in Allied Health or relevant clinical/educational discipline.
• Assessment Expertise: Proven experience administering assessments or using person-centred/strengths-based frameworks.
• Communication & Writing: Advanced interpersonal and analytical writing skills for clear reports.
• Clinical Practice: Commitment to trauma-informed, culturally safe, person-centered care.

Responsibilities

• Conduct and synthesize assessments via semi-structured interviews with participants and representatives.
• Prepare clear, objective written assessment reports using digital case management tools.
• Engage in person-centred communication with participants through face-to-face and virtual channels.
• Collaborate across teams and escalate risks or policy limitations when necessary.

Skills

Assessment expertise

Communication & writing

Trauma-informed practice

Tech literacy

Education

Allied Health qualification

RN/EN/Education degree/Behaviour Support Practitioner

Tools

CRM case management systems

Microsoft Teams

Job description

• Location: Newcastle / Regional NSW (Hybrid / Remote with occasional local NDIS office visits)


• Work Type: Full-time hours preferred (Part-time considered at 3 - 4 days minimum)


• Contract Start: Monday, 13 July 2026


• Pay rate: $61.86 p/h + Super


• Note on Registration: Active professional registration (e.g., AHPRA) is not required, but you must hold a verified, Australian-accepted qualification.

About the Role

Are you an empathetic clinical, allied health, or education professional with a knack for deep listening and clinical reasoning?

Our Federal Government client is launching a national testing program and is seeking agile, high-performing professionals to join them as Support Needs Assessors. In this role, you will conduct comprehensive support needs assessments via semi-structured, conversational interviews with NDIS participants.

You will be responsible for reviewing files, conducting virtual or face-to-face assessments, and writing high-quality, strengths-based reports that clearly capture a participant's life situation and needs. Please note: This role focuses strictly on assessment and reporting; you will not make funding, budget, or support hour determinations.

Key Responsibilities:

• Conduct and Synthesise Assessments: Gather information directly from participants and their representatives, analysing and interpreting external evidence to make evidence-based recommendations.


• Report Writing & Case Management: Prepare clear, accurate, objective, and defensible written assessment reports using digital case management tools.


• Person-Centred Communication: Communicate clearly, respectfully, and empathetically through both face-to-face and virtual channels, utilising trauma-informed and culturally aware approaches.


• Collaboration & Escalation: Work across teams to support planning processes, identifying and escalating complex risks or policy limitations when necessary.

Skills & Experience Required:

We are looking for a diverse mix of backgrounds. To be successful, you must have:

• Mandatory Qualifications: A recognised tertiary qualification in Allied Health (such as Occupational Therapy, Physiotherapy, Speech Pathology, Social Work, Counselling, Dietetics, etc.) or a relevant clinical/educational discipline (RN, EN, Education degree, or Behaviour Support Practitioner). Note: Students part-way through their qualifications who possess significant, recent assessment experience may also be considered.


• Assessment Expertise: Proven experience administering support needs assessments or utilizing person-centred/strengths-based assessment frameworks. Experience with semi-structured interviews is highly regarded.


• Communication & Writing: Advanced interpersonal skills to navigate complex, sensitive conversations, paired with strong analytical writing skills to produce clear, defensible reports.


• Clinical Practice: A deep commitment to trauma-informed, culturally safe, and person-centered practices.


• Tech Literacy: Digital literacy to navigate CRM case management systems and conduct video meetings (e.g., Microsoft Teams).

What We Offer & Team Culture

• Comprehensive Training: A 3-week initial structured training and accreditation program (facilitated and self-paced), followed by immersive coaching to get you up to speed quickly.


• A Supportive Environment: You will join a collaborative, geographically structured team. We champion a \"courageous\" and high-performing culture that heavily prioritizes staff wellbeing through team meetings, dedicated \"green rooms\" for Q&A, and 1:1 coaching.


• Flexible Arrangements: Enjoy hybrid and remote working flexibility.

Mandatory Pre-Employment Checks

• Australian Citizenship is a Mandatory requirement


• Proof of above mentioned qualification is a requirement.

Please note: Applications Close: Friday, 12 June 2026, any applications after this date with be considered as an expression of interest in case similar opportunities become available.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.