Aps6 Service Designer - Geelong

Geelong Careers; Geelong; Hybrid; AUD 83,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Work-from-home flexibility

Hot desk office

Job summary

Geelong Careers, in a national Australian Federal Government context, seeks a Service Designer to design and improve participant-focused services for Australians living with disability. The role uses research, co-design and innovation to deliver better outcomes and works within a growing agency focused on operational excellence.

You will map journeys, run workshops, engage stakeholders and drive end-to-end improvements.

Qualifications

• Experience in human-centred design, user research and gathering insights to inform service improvements and participant outcomes.
• Strong facilitation and co-design skills, with the ability to lead workshops and collaborate with diverse stakeholder groups.
• Proven capability in service design, journey mapping and process improvement across complex service environments.
• Excellent stakeholder engagement, communication and relationship-building skills, with the ability to work across multidisciplinary teams.
• Strong analytical and problem-solving abilities, with sound judgement and a focus on delivering practical, participant-centred solutions.

Responsibilities

• Conducting research and gathering user insights to understand participant, staff and stakeholder needs, translating findings into practical service improvements.
• Facilitating workshops, co-design activities and service design sessions to develop, test and refine future service experiences and processes.
• Mapping current and future state service journeys, analysing business processes and identifying opportunities to improve end-to-end participant experiences.
• Engaging with a broad range of internal and external stakeholders to build strong relationships, gain insights and support delivery outcomes.
• Contributing to service design strategies and solutions that improve participant outcomes, support Agency priorities and align with Digital Service Standards.

Skills

Human-centred design

User research

Co-design workshops

Service design

Journey mapping

Stakeholder engagement

Job description

• An opportunity to design and improve participant-focused services, using research, co-design and innovation to deliver better outcomes for Australians living with disability.
• Join a growing Federal Government agency with a strong focus on operational excellence and career development.
• Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.

Job Description

• An opportunity to design and improve participant-focused services, using research, co-design and innovation to deliver better outcomes for Australians living with disability.
• Join a growing Federal Government agency with a strong focus on operational excellence and career development.
• Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

You Will Be Responsible For

• Conducting research and gathering user insights to understand participant, staff and stakeholder needs, translating findings into practical service improvements.
• Facilitating workshops, co-design activities and service design sessions to develop, test and refine future service experiences and processes.
• Mapping current and future state service journeys, analysing business processes and identifying opportunities to improve end-to-end participant experiences.
• Engaging with a broad range of internal and external stakeholders to build strong relationships, gain insights and support delivery outcomes.
• Contributing to service design strategies and solutions that improve participant outcomes, support Agency priorities and align with Digital Service Standards.

About The Candidate

• Experience in human-centred design, user research and gathering insights to inform service improvements and participant outcomes.
• Strong facilitation and co-design skills, with the ability to lead workshops and collaborate with diverse stakeholder groups.
• Proven capability in service design, journey mapping and process improvement across complex service environments.
• Excellent stakeholder engagement, communication and relationship-building skills, with the ability to work across multidisciplinary teams.
• Strong analytical and problem-solving abilities, with sound judgement and a focus on delivering practical, participant-centred solutions.

Work Environment

• 12-month contract with possibility of extension or permanency.
• Hybrid working arrangement.
• Hourly rate of $60.26 + super.
• Opportunity available in Richmond & Geelong, VIC
• Australian Citizenship is required.

What You'll Get in Return

• An opportunity to progress your career with a large Federal Government agency.
• Work-from-home flexibility and a hot desk office environment.
• A positive and open working culture.
• Weekly pay cycle.
• Online timesheet submission and approval.
• Nominated superannuation fund.