APS5 Program Support Officer

Rashi Joshi; Geelong; On-site; AUD 68,000 - 90,000; Full time

Job summary

The Australian Federal Government agency is seeking an APS5 Programme Support Officer in Geelong to support programme delivery and participant engagement. In this hybrid role, you will help ensure voices of people with disabilities are heard and inform service design.

You will manage reporting, develop accessible materials, coordinate administrative activities, and collaborate with stakeholders to respond to inquiries and provide guidance within established policy frameworks.

Qualifications

• Strong organisational and administrative skills.
• Experience with data, reporting or insights to support outcomes.
• Excellent written communication, accessible materials.
• Stakeholder engagement with handling moderately complex enquiries.

Responsibilities

• Manage reporting and insights processes to support decision-making.
• Support participant engagement activities and amplify participant voice.
• Collaborate with internal teams to improve reporting processes.
• Develop clear, accessible communication materials.
• Coordinate administrative and operational activities to support team goals.
• Liaise with internal and external stakeholders for inquiries and advice on moderately complex matters.

Skills

Organisational skills

Data reporting

Stakeholder engagement

Written communication

Job description

APS5 Programme Support Officer – Geelong

Hybrid opportunity available in Geelong.

Reasons to Apply – At a Glance

• Impactful, participant‑focused work – contribute to initiatives that ensure the voice of people with disabilities is heard, shaping service design and delivery.
• Join a purpose‑driven Federal Government agency committed to building a world‑leading disability support scheme and delivering meaningful outcomes.
• Flexible and supportive working environment with hybrid arrangements, collaborative culture, and strong career development pathways.

Mandatory Requirements

• Australian Citizenship
• Ability to obtain and maintain: Working with Children Check
• Pre‑employment security screening

Your New Company

This Federal Government agency is responsible for delivering one of Australia’s most significant social programmes, supporting people with disabilities to live more independent and fulfilling lives. With a strong focus on participant‑centred outcomes, innovation, and continuous improvement, the organisation offers a collaborative and inclusive workplace where your contributions genuinely make a difference.

Your New Role

As an APS5 Programme Support Officer, you will play a key role in supporting programme delivery and participant engagement by:

• Managing reporting and insights processes, including analysing qualitative and quantitative data to support informed decision‑making.
• Supporting participant engagement activities and helping to amplify the participant's voice across the Agency.
• Collaborating with internal teams to improve reporting processes and streamline feedback mechanisms.
• Developing clear, accessible communication materials in line with plain English and accessibility standards.
• Coordinating administrative and operational activities to support team and branch objectives.
• Liaising with internal and external stakeholders to respond to enquiries and provide advice on moderately complex matters.

What You Will Need to Succeed

• Strong organisational and administrative skills, with the ability to manage competing priorities and workflows.
• Experience working with data, reporting, or insights to support business outcomes.
• Excellent communication skills, including the ability to produce clear, accessible written materials.
• Strong stakeholder engagement capability, with confidence in handling moderately complex enquiries.
• Sound judgement and problem‑solving skills, with the ability to work within policy frameworks and adapt to changing priorities.

What You’ll Get in Return

• Opportunity to contribute to a high‑impact Federal Government programme
• Flexible working arrangements and supportive team culture
• Exposure to policy, programme delivery, and stakeholder engagement
• Weekly pay cycle
• Online timesheet submission and approval
• Nominated superannuation fund