APS5 Local Community Connector - Kununurra

Government client (agency undisclosed); Kununurra; On-site; AUD 70,000 - 85,000; Full time

Job summary

DFP is seeking a Local Community Connector to support individuals in accessing services and community supports in regional WA. This APS5, community-focused role prioritises respectful engagement with Aboriginal and Torres Strait Islander communities.

You will gather information, develop outcome-focused plans, check in on supports and work with partners to resolve enquiries, travel to regional locations as needed, and ensure compliance with policies and security clearances.

Qualifications

• Experience in community engagement or client-facing environment.
• Strong stakeholder management and communication.
• Cultural awareness and engagement with Aboriginal and Torres Strait Islander peoples.

Responsibilities

• Engage with individuals, communities and service providers to access services.
• Develop outcome-focused community connection plans based on individual needs.
• Conduct participant check-ins and monitor supports.
• Collaborate with stakeholders to resolve enquiries and provide advice.
• Apply relevant policies and guidelines when making decisions.

Skills

Stakeholder management

Communication

Independent work

Community engagement

Tools

Microsoft Office

Job description

Local Community Connector | APS5

We are seeking a Local Community Connector to join our Federal government client in a community-focused role supporting individuals to access services, community supports and appropriate pathways. This is an Identified position with a strong focus on working respectfully and effectively with Aboriginal and Torres Strait Islander peoples and communities.

The Role

• Work with individuals, communities and service providers to gather information and support access to appropriate services.
• Build strong, culturally respectful relationships with Aboriginal and Torres Strait Islander communities.
• Provide information about government, mainstream and community services and supports.
• Develop outcome-focused community connection plans based on individual needs and choices.
• Conduct participant check-ins and monitor the implementation of supports.
• Work closely with internal and external stakeholders to resolve enquiries and provide advice.
• Apply relevant legislation, policies, procedures and guidelines when making decisions.

About You

• Strong understanding of issues affecting Aboriginal and Torres Strait Islander peoples and communities.
• Demonstrated cultural awareness and commitment to culturally appropriate engagement.
• Experience in community engagement, service delivery or a similar client-focused environment.
• Strong stakeholder management and communication skills.
• Ability to work independently, exercise sound judgement and manage competing priorities.
• Confidence managing sensitive or moderately complex enquiries.
• Good computer skills, including Microsoft Office.

Role Requirements

This is a community-based position that may require:

• Travel to regional and remote locations, including overnight stays.
• Visiting external locations and individuals' homes.
• Driving long distances, including on unsealed roads.
• Working across uneven terrain and in varying weather conditions.
• High levels of face-to-face and telephone-based engagement.

A current driver's licence is required.

The successful candidate will also be required to obtain and maintain relevant employment and security clearances, including Working with Children/Vulnerable Persons and relevant worker screening checks.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Do not submit any sensitive personal information in your resume.