APS5 Claims Manager

Comcare (Australian Government); Canberra; Hybrid; AUD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Claims Manager to join a dynamic team focused on delivering high-quality claims management services. In this pivotal role, you will oversee a portfolio of workers' compensation claims, collaborating with claimants, employer representatives, and medical providers to ensure positive outcomes. This position offers the opportunity to make a significant impact on the health and wellbeing of employees while navigating the complexities of claims management. With flexible working arrangements available, this role is perfect for those looking to balance their professional and personal lives while contributing to a meaningful mission.

Benefits

Flexible Working Arrangements

Training and Support

Mental Wellbeing Programs

Qualifications

• Desirable qualifications include certificates in claims or injury management.
• Experience in law, health, or business administration is beneficial.

Responsibilities

• Manage workers’ compensation claims and engage with claimants and employers.
• Achieve positive health and return-to-work outcomes.

Skills

Claims Management

Relationship Management

Communication Skills

Problem Solving

Education

Certificates in Claims Management

Qualifications in Law

Business Administration

Job description

As part of the Claims Management Group (CMG), Claims Operations is a large, multi-disciplinary team delivering high quality claims management services. The team is made up of claims managers, senior claims managers, and employer account managers, with support from injury managers.

The team collaborates to achieve positive health and return to work outcomes for employees and employers. Each Claims Operations team is assigned Australian Public Service (APS) portfolios, agencies or specialised claims and is accountable for the management of claims within their portfolio; relationship management for the agencies within that portfolio and achieving positive claim outcomes for that portfolio.

Role Overview

The Claims Manager works as part of a Claims team responsible for the management of workers’ compensation claims. Claims Managers oversee a portfolio of claims including the engagement with claimants, employer representatives and medical/treatment providers to achieve positive health and return to work outcomes. The Claims Manager reports to the Assistant Director, Claims.

Qualifications and Experience

• Desirable: Certificates or competencies in relevant disciplines such as claims or injury management, law, health, business administration or finance.

Eligibility and Specific Conditions of Employment

• Character clearance (Australian Criminal History Check).
• Employee Health Declaration.
• Six months probationary period for new engagements.
• Ability to obtain and maintain a Baseline Security Clearance.
• Specific Conditions:
• Comcare supports flexible working arrangements (FWA); however, different types of FWA are suitable for different types of roles to meet operational requirements and minimise WHS risks. Remote/working from home arrangements may apply as an office/home hybrid arrangement in this role.
• Incumbents in these roles may be required to participate in routine programs to support mental wellbeing, for example, wellbeing checks or group supervision.
• Training and supports are provided for employees to manage client engagements and the expectations of the role.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Daylight Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact [e-mail].