APS4 Complaints Officer - Customer Service & Records

Talent Corp; Newcastle; On-site; AUD 50,000 - 71,000; Full time

Job summary

Talent International is recruiting an APS4 Complaints Officer to work for a Federal Government client at Newcastle. The position is a 6-month contract with the possibility of extension. The role pays 43.82 per hour + Super.

7.6 hours per day and 38 hours per week. This opportunity suits a resilient, empathetic professional with strong customer service and complaint handling skills. You will work closely with members of the public, internal teams and external agencies to support complaint

Qualifications

• Experience in customer-facing roles, including resolving issues and delivering quality service.
• Ability to manage sensitive information and maintain accurate records.
• Proficiency with CRM systems and databases.
• Experience interpreting and applying legislation to support complaint resolution.

Responsibilities

• Coordinate incoming complaints, resolve at first contact, record and refer as required.
• Liaise with stakeholders to acknowledge referred complaints and gather relevant information.
• Escalate complaints following established procedures.
• Maintain accurate records across systems and support reporting activities.

Skills

Customer service

Complaint handling

CRM systems

Record keeping

Tools

CRM software

Job description

Talent International is recruiting an APS4 Complaints Officer to work for a Federal Government client at Newcastle. The position is a 6-month contract with the possibility of extension. The role pays 43.82 per hour + Super.

7.6 hours per day and 38 hours per week. This opportunity suits a resilient, empathetic professional with strong customer service and complaint handling skills. You will work closely with members of the public, internal teams and external agencies to support complaint