aps3 participant support officer - bendigo

HR Partners; City of Greater Bendigo; On-site; AUD 55,000 - 65,000; Full time

Job summary

Federal Government organisation in Bendigo, VIC is seeking an APS3 Participant Support Officer to provide direct counter and reception support for NDIS participants and their families. You will handle inquiries, support self-help kiosks and online portals, and maintain accurate records across multiple channels.

Reporting to the local office team, you will coordinate appointments, manage the shared inbox, and assist with data entry, routine reports, and follow-up actions.

Responsibilities

• Provide direct counter and reception support for participants and families.
• Manage and resolve participant enquiries through multiple channels.
• Coordinate office appointments and oversee the team’s shared inbox.
• Maintain accessible facilities for visiting participants.
• Conduct basic data entry and prepare routine reports.
• Receive and process participant feedback and complaints.

Job description

aps3 participant support officer - bendigo

Position Title: APS3 Participant Support Officer

Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)

Duration: 12-Month Assignment

Position Title: APS3 Participant Support Officer

Location: Bendigo, VIC

Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am – 4:30pm)

Duration: 12-Month Assignment

About the Role

Join Federal Government organisation in Bendigo to deliver vital support to NDIS participants, their families, and carers. You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels.

Key Responsibilities

• Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries.
• Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act.
• Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services.
• Administration & Operations: Coordinate office appointments, oversee the team’s shared email inbox, and maintain accessible facilities for visiting participants.
• Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions.
• Feedback Management: Receive, record, and process participant feedback and complaints within business systems.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.