APS ICT Project Officer – Helpdesk (Office-Based)

Digital10; Canberra; On-site; AUD 60,000 - 75,000; Part time

Job summary

Digital10 in Canberra is seeking an APS5 Helpdesk Analyst for a 3-6 month assignment to provide ICT support across hardware, software, network, accounts and devices.

You will triage, resolve and escalate requests, maintain records, assist with projects, update procedures and knowledge articles, liaise with staff and vendors, and support cyber security controls. This is a 100% office-based role requiring APS experience and strong communication.

Qualifications

• Demonstrated ICT helpdesk experience in the public sector or similar environment.
• Ability to triage and resolve ICT issues with clear documentation.
• Experience maintaining user accounts, devices and software licenses.
• Strong written and verbal communication with staff and vendors.
• Ability to prioritise tasks in a busy service desk environment.

Responsibilities

• Provide ICT support for hardware, software, network, accounts and devices.
• Triage, resolve and escalate service requests and incidents per SLAs.
• Administer user accounts, systems, devices, software and asset records.
• Support ICT projects, upgrades, testing, rollouts and implementations.
• Prepare and update ICT procedures, user guides and knowledge articles.
• Liaise with staff, vendors and service providers to support delivery.
• Identify recurring issues and contribute to process improvements.
• Support cyber security controls, patching, access management and incident reporting.
• This role is 100% office-based.

Skills

ICT support

Incident management

User account administration

Documentation

Communication with stakeholders

Job description

Digital10 in Canberra is seeking an APS5 Helpdesk Analyst for a 3-6 month assignment to provide ICT support across hardware, software, network, accounts and devices.

You will triage, resolve and escalate requests, maintain records, assist with projects, update procedures and knowledge articles, liaise with staff and vendors, and support cyber security controls. This is a 100% office-based role requiring APS experience and strong communication.