APS 4 Insurance Adviser

Australian Department of Veterans' Affairs; City of Melbourne; On-site; AUD 86,000 - 91,000; Full time

Job summary

Australian Department of Veterans' Affairs – Melbourne VIC is seeking an APS 4 dedicated to the DSH Insurance home building policy area. The role focuses on providing general advice, processing quotes, and ensuring compliant policy administration across national coverage hours.

The team handles policy servicing, endorsements, cancellations, and data-driven performance reviews while adhering to the General Insurance Code of Practice. VetPaths participation is encouraged for eligible applicants.

Qualifications

• Australian citizen under the Public Service Act 1999 is required.
• Baseline Vetting (AGSVA) security clearance is minimum.
• Pre-engagement screening may be required for external hires.

Responsibilities

• Provide general advice to clients on home and other insurance needs, and respond to enquiries via all channels.
• Provide quotes and process insurance policies across product lines within authority levels and standards.
• Participate in national roster to cover phone hours 8:00am–6:00pm, Monday–Friday.
• Prepare written responses on insurance matters as required.
• Manage existing policies and sales activities within required timeframes.
• Contribute to projects to improve DSH Insurance operations and monitor performance against goals.
• Promote benefits of DSH Insurance and represent the organisation professionally.
• Support Senior Insurance Adviser/management as required.

Job description

Australian Department of Veterans' Affairs – Melbourne VIC

2d ago , from Australian Department of Veteran's Affairs

• Salary Range: $85,610 - $91,309 + 15.4% employer super contribution
• This vacancy has been identified to participate in VetPaths

• Location: Melbourne, VIC
• Salary Range: $85,610 - $91,309 + 15.4% employer super contribution
• This vacancy has been identified to participate in VetPaths

JOB OVERVIEW

The Defence Service Homes (DSH) Insurance Scheme is a national scheme providing home building insurance to eligible veterans, war widows and Australian Defence Force (ADF) personnel. The team consists of five core business areas that include Products, Pricing and Underwriting, Sales and Policy, Claims, Marketing and Communications and Finance and Accounts.

The Sales & Policy team are responsible for providing general advice to clients on their home and other insurance needs.
They respond to enquiries from clients, both written and over the phone, provide quotes and sell policies for a range of general insurance products. This includes the DSH Insurance home building residential insurance policy, which is exclusively for those who have served in the Australian Defence Force.

The team participate in a roster to ensure national phone coverage is provided during operating hours of 8:00am-6:00pm Monday to Friday, with the exception of ANZAC Day, Easter, Christmas Day and Boxing Day.

This team also focus on setting sales goals, analysing data on past performance, and projecting future performance. The team works cross functionally with other teams in DSH Insurance and is responsible for the administration of policies including providing services such as payment collection, endorsements and cancellations of policies as well as the various correspondence that may be sent to policyholders. The team are also responsible for compliance to the General Insurance Code of Practice (GICOP).

DUTIES

As an APS 4 you will be required to:

• Focus on providing general advice to clients on their home and other insurance needs and respond to enquiries from clients and providers, via all correspondence methods
• Provide quotes and processing insurance policies on all product lines within authority levels and service and underwriting standards
• Participate in a roster to ensure national phone coverage is provided during operating hours of 8.00am to 6.00pm
• Prepare written responses on insurance matters as required
• Complete follow up tasks and reviews and manage existing policies and sales activities within required time frames
• Participate in agreed projects which seek to improve the effectiveness and efficiency of DSH Insurance’s business operations as required
• Contribute to setting team goals and work practises including monitoring own performance against these goals and ensuring advice provided is compliant with the established Standard Operating Procedures
• Actively represent DSH Insurance and promote the benefits provided
• Provide support to the Senior Insurance Adviser/management as required

ELIGIBILITY

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• Any successful candidate external to DVA offered employment will be required to undergo pre-engagement screening checks, even if they currently have a security clearance. The screening checks are conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• Any successful candidate will be required to obtain and/or maintain, a Baseline Vetting (AGSVA) security clearance as a minimum.

NOTES

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

• Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
• Aboriginal and Torres Strait Islander peoples
• People with disability
• People who identify as LGBTQIA+
• People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found on the DVA Website.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you. Further information can be found at https://www.apsc.gov.au/recruitability.

CANDIDATE INFORMATION PACK

The candidate information pack is available below.

Candidate Information Pack Opens in new window