Application System Analyst

Southern Cross Care WA; Perth; On-site; Full time

Job description

• Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
• Come join one of WA's largest Aged Care organisations.
• Contract roles with the possibility of extension!

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support, and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About The Role And Where You Will Be Working

Are you passionate about optimising business applications and delivering smart technology solutions? Southern Cross Care WA is seeking two experienced Application Systems Analyst to join our Technology & Transformation team, where you’ll play a key role in supporting and enhancing the functionality of our critical enterprise systems.

We currently have two contract opportunities available based at our Central Office in Rivervale, Western Australia:

• One maternity leave cover position through to July 2027
• One maximum-term contract through to October 2027

Both roles offer the possibility of extension.

With the flexibility to work from home up to 2 days per week, you'll collaborate with stakeholders across the organisation to ensure our application systems are efficient, effective, and aligned with our strategic goals.

Your Responsibilities Will Include

• Identifying and resolving escalated system issues in a timely manner, working closely with internal ICT teams and external providers to minimise disruptions to critical services.
• Managing system administration, monitoring, and maintenance to ensure the stability, performance, and availability of key business applications.
• Driving IT service management practices, including incident, problem, change, and knowledge management, to support a structured and reliable systems environment.
• Creating and delivering effective training resources for end users, ensuring system changes and updates are understood and adopted across the organisation.
• Leading the transition of workloads to internal teams, backed by robust quality assurance, documentation of business processes and system requirements, and collaboration with software vendors to maintain seamless system operations.

About You

You’re a proactive problem-solver with strong analytical and technical skills, capable of translating business needs into effective system solutions. You thrive on improving processes, supporting users, and ensuring systems operate efficiently across the organisation.

The ideal candidate will have previous experience implementing major ERP systems, as well as Payroll, Rostering, or Scheduling systems. Your ability to engage stakeholders, manage technical issues, and support business outcomes will set you apart.

Experience with Power Automate, Power Apps, and Virtual Agents will be highly regarded, as will your ability to work collaboratively in a dynamic and fast-paced environment.

To Be Considered For This Role You’ll Need

• Strong stakeholder engagement skills, with the ability to understand and document business needs, maintain clear communication, and ensure alignment on system expectations and goals.
• A collaborative and analytical approach to system analysis, applying best-practice methodologies to identify improvements and drive project success across business units.
• Proven ability to review, enhance, and support application systems through regular maintenance, user training, and responsive support to maximise adoption and performance.
• Solid technical expertise, particularly with SQL and enterprise systems such as Procura, Epicor, or HRMIS, along with the capability to troubleshoot issues and liaise effectively with vendors.
• Experience in creating reports and dashboards using tools like SSIS, SSRS, and Power BI, as well as maintaining detailed documentation of system processes, and participating in system testing and deployment activities.

Working With Us

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks
• Carers / personal leave
• Service Awards for long standing employees
• Flexible working environment

About Us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

For more information on the services, we provide visit: scrosswa.org.au