Application Support Specialist

VGW Australia; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

VGW Australia in Sydney is seeking an Application Support Specialist to bridge the Service Desk with Systems Administration. You will oversee application packaging, SaaS integrations and end-user compute management while empowering the wider team.

You will bring hands-on experience with Intune, SaaS platforms, and enterprise app management, and you will mentor colleagues to uphold security standards and reliable deployments.

Qualifications

• Experience with Microsoft Intune (MDM/UEM) and software deployment.
• Hands-on SaaS integration experience in a cloud-first environment.
• Background in Senior Service Desk, EUC engineering, or similar MSP/cloud role.
• Strong ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Application packaging, configuration, and deployment across end-user devices using Intune/UEM.
• Support SaaS applications, ensure secure and reliable integrations.
• Act as escalation point for complex issues and mentor IT Services team.
• Collaborate with global teams and security stakeholders on governance standards.

Skills

Intune management

Application packaging

SaaS integrations

Senior Service Desk

Mentoring team

Communication skills

EUC/Endpoint mgmt

Okta/Slack/Atlassian

Tools

Okta

Slack

Atlassian

Job description

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.We have an exciting opportunity to join our Technology team in Sydneyand are currently looking for an Application Support Specialist to join the team.

In this role you will act as a key technical bridge between Service Desk and Systems Administration, overseeing application packaging, SaaS integrations, and end-user compute management while empowering the wider team.

Key responsibilities will include:

• Application packaging, configuration, and deployment across end-user devices using Microsoft Intune and UEM platforms.
• Reviewing and supporting incoming and renewing SaaS applications to ensure integration methods remain secure and reliable.
• Serving as an escalation point for complex technical issues while mentoring and upskilling the broader IT Services team.
• Collaborating with cross-functional global teams and security stakeholders to align endpoint configurations and change management with governance standards.

What you will bring to the role:

• Proven experience with Microsoft Intune (MDM/UEM), application packaging, and software deployment.
• Hands-on experience managing and supporting SaaS platform integrations within a cloud-first environment.
• Background as a Senior Service Desk Analyst, EUC Engineer, or similar technical role within an MSP or cloud-based organisation.
• Strong communication skills with a track record of mentoring team members and translating complex technical concepts to non-technical stakeholders.
• Practical exposure to enterprise application management (e.g. Okta, Slack, Atlassian) and awareness of cybersecurity best practices.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Monopoly Match, Chumba Casino, Global Poker and LuckyLand Casino, which are enjoyed by millions of players in North America.

Our Social Plus games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.