Application Support Analyst

FashionUnited; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Generous brand discounts

Corporate discount with Medibank

Employee activities calendar

Annual Flu Shot Clinic

Headspace meditation app membership

Employee Assistance program

Referral bonus

Corporate Responsibility focus

Inclusive, diverse, equal opportunity

Job summary

PVH is seeking a Senior Application Support/Business Analyst to drive strategic IT initiatives from Sydney HQ. You will partner with global teams to deliver technology solutions, oversee UAT, training, and process design, while maintaining a pragmatic approach to project governance and delivery.

You will contribute to cross-functional programs across APAC and ensure alignment with business needs, data governance and reporting.

Qualifications

• 3+ years as a Level 2 Business Analyst or similar.
• Experience with business process improvement, application design and integration.
• Experience with Aptos, SAP ERP, Adobe Commerce, Salesforce Commerce Cloud, PIM, OMS, reporting systems, planning solutions, allocation tools and integration tools is highly regarded.
• Experience in apparel, fashion, eCommerce and omni-channel environments.
• Strong APIs, SQL and application architecture knowledge.
• Knowledge of corporate applications, integration/reporting technologies, data architecture, MDM and governance.
• Excellent communication and stakeholder management skills; ability to influence both technical and business audiences.

Responsibilities

• Deliver business transformation programs within scope, budget and timelines.
• Support business analysis activities: requirements gathering, capability design reviews, gap analysis and future-state process design.
• Coordinate data validation, UAT, business readiness, and technical training for users.
• Promote IT tools and identify opportunities for new functionality and improvements.
• Collaborate with local and international stakeholders on project scopes, objectives and plans.
• Coordinate internal teams and vendors to deliver strategic system projects.
• Manage scope, schedules and costs using governance and verification techniques.
• Provide application and technical support for support desk requests and escalated issues.

Skills

Business analysis

Requirements gathering

APIs

SQL

Application architecture

Data architecture

MDM

Governance

Communication

Stakeholder management

Problem solving

Prioritization

Collaboration

Tools

Aptos

SAP ERP

Adobe Commerce

Salesforce Commerce Cloud

PIM solutions

OMS

integration tools

Job description

• Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van Heusen
• Corporate discount with Medibank
• Employee activities calendar
• Annual Flu Shot Clinic
• Free membership to Headspace meditation app
• Access to Employee Assistance program
• Referral bonus
• Strong focus on Corporate Responsibility
• Inclusive, diverse, and equal opportunity employer

About the Role

Reporting to the Assistant Manager, Planning, Reporting and Retail Applications, you will provide strategic application support while partnering with local and global stakeholders to deliver technology solutions that enhance business capability, improve processes and support major transformation programs.

This role is based at our Head Office in the heart of Sydney CBD (388 George Street, Sydney NSW 2000), you'll enjoy a hybrid working arrangement, working in the office with the flexibility of working from home.

Please note, there are two fixed term positions available:

• X1 Parental Leave fixed term contract ending in June 2027
• X1 Fixed term contract ending in August 2027

Key Responsibilities

• Deliver business transformation programs within agreed scope, budget and timelines.
• Support the team with business analysis activities including requirements gathering, capability design reviews, gap analysis and future-state process design.
• Facilitate data validation, user acceptance testing (UAT), business readiness and technical training for business users.
• Promote IT tools and methodologies while identifying opportunities for new functionality and business process improvements.
• Support the team with project scopes, objectives and detailed project plans in collaboration with local and international stakeholders.
• Coordinate internal teams and third-party vendors to successfully deliver strategic and operational system projects.
• Manage changes to project scope, schedules and costs using appropriate governance and verification techniques.
• Provide application and technical support for support desk requests, complex business issues, application integrations and escalated issues, including testing and implementing workarounds, bug fixes and enhancements.
• Partner with IT Technology, Infrastructure, Information Security and business teams to deliver aligned, cross-functional initiatives.
• Support the wider Application Support team as required and contribute to additional business priorities.

About You

• Minimum 3 years' experience in a level 2 Business Analyst or similar role.
• Proven experience with business process improvement, application design and application integration.
• Experience with Aptos, SAP ERP, Adobe Commerce, Salesforce Commerce Cloud, PIM solutions, reporting systems, planning solutions, allocation tools, OMS, and integration tools will be highly regarded.
• Experience working within apparel, fashion, eCommerce and omni-channel businesses.
• Strong technical capability across APIs, SQL and application architecture.
• Strong knowledge of corporate applications, integration and reporting technologies, data architecture, master data management and governance.
• Excellent communication, presentation and stakeholder management skills, with the ability to influence both technical and business audiences.
• Strong problem-solving skills with the ability to proactively identify and resolve issues.
• The ability to manage competing priorities and multiple projects in a fast-paced environment.
• A collaborative approach with the ability to build strong relationships across all levels of the organisation.

About the Company

PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands includeCalvin Klein,TOMMY HILFIGER andour Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH.

PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity.

We thank all applicants in advance as only successful applicants will be contacted for an interview.