Application Analyst: Platform Performance & Support

National Rugby League; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

National Rugby League is seeking an Application Analyst to support and optimise our business applications, ensuring reliability, performance and a great user experience. You will monitor systems, troubleshoot issues and coordinate incidents, enhancements and documentation across multiple teams.

You will work with Development, Infrastructure, Security and Data teams to resolve complex problems and develop self-service resources for users, while maintaining strong stakeholder engagement and

Qualifications

• 3-5 years’ experience in application support, help desk or technical support roles.
• Experience supporting web, mobile and enterprise business systems.
• Strong troubleshooting and problem-solving skills for complex issues.
• Knowledge of CRM systems, marketing platforms and Microsoft 365.
• Understanding of authentication and identity management.
• Experience with ticketing systems and IT service management.
• Ability to perform basic SQL queries for troubleshooting.
• Strong customer service, communication and stakeholder engagement.

Responsibilities

• Provide application support across web, mobile and enterprise business systems, including troubleshooting, performance optimisation and incident resolution.
• Monitor application performance and identify opportunities for optimisation and continuous improvement.
• Coordinate application enhancements, feature requests, deployments, testing and user acceptance activities.
• Manage application access, permissions, administration and security compliance.
• Log, track and manage application-related incidents through ITSM processes.
• Collaborate with Development, Infrastructure, Security and Data teams to resolve complex issues.
• Develop and maintain knowledge articles, user guides and self-service resources.
• Provide application training and guidance to users to improve adoption and self-sufficiency.
• Support vendor relationships, contracts and escalation processes.
• Contribute to planning, change management and business continuity initiatives.

Skills

Troubleshooting

Stakeholder engagement

Customer service

Incident management

Communication

Authentication & identity management

SQL basics

Problem solving

Tools

CRM systems

Microsoft 365

SQL databases

Job description

National Rugby League is seeking an Application Analyst to support and optimise our business applications, ensuring reliability, performance and a great user experience. You will monitor systems, troubleshoot issues and coordinate incidents, enhancements and documentation across multiple teams.

You will work with Development, Infrastructure, Security and Data teams to resolve complex problems and develop self-service resources for users, while maintaining strong stakeholder engagement and