APAC IT Operations Director – Hybrid & AI-Driven Strategy

HelloFresh; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible working arrangements

Headspace access

Internal learning & development

Company discount - HelloFresh

Job summary

HelloFresh APAC seeks an Associate Director of IT to lead the evolution of IT operations across APAC, ANZ, Philippines, YouFoodz and HelloConnect. You will transform a traditional service desk into a scalable IT operations hub and align regional teams with global leadership.

You will drive strategy, governance, and AI-enabled workflows, partnering with executives to deliver measurable ROI while maintaining robust compliance and incident guidance.

Qualifications

• Senior IT leader with APAC scope and multi-site oversight.
• Proven track record in transforming service desks and operations.
• Experience with governance, audits and cost optimization.

Responsibilities

• Define and own APAC IT strategy across HelloFresh entities.
• Build an asynchronous, time-zone-agnostic leadership model.
• Evolve service desk into specialized IT Operations.
• Partner with C-suite on strategic IT decisions.
• Drive SLAs, compliance, and audit posture.
• Champion AI-driven workflows and tooling optimization.
• Influence global IT strategy with regional ROI focus.
• Lead cross-border teams and cross-cultural collaboration.
• Oversee vendor management and regulatory compliance.
• Engage with Philippines-based operations and BPO partners.

Skills

IT leadership

Stakeholder management

Strategic planning

Cross-cultural teams

AI adoption

Vendor negotiations

Financial acumen

Governance & compliance

Asynchronous leadership

Service management

Education

Bachelor's degree in IT/Computer Science

Tools

Jira Service Management

AI tools

Cybersecurity frameworks

Job description

HelloFresh APAC seeks an Associate Director of IT to lead the evolution of IT operations across APAC, ANZ, Philippines, YouFoodz and HelloConnect. You will transform a traditional service desk into a scalable IT operations hub and align regional teams with global leadership.

You will drive strategy, governance, and AI-enabled workflows, partnering with executives to deliver measurable ROI while maintaining robust compliance and incident guidance.