Aod Intake Worker

The Salvation Army Australia; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑sac

Meal entertainment benefit

Flexible working arrangements

Employee assistance program (EAP)

Health and wellness initiatives

Cultural support for Aboriginal andTor

Job summary

The Salvation Army Australia is seeking an AOD Intake Worker for the Gold Coast Recovery Services. This full-time, onsite role supports individuals on their recovery journey through assessment, referral, education, and case management in a compassionate, participant-led service.

You will facilitate group programs, build strong partnerships, and contribute to a culture of high-quality service delivery while working within TSA guidelines and expectations.

Qualifications

• Empathy and genuine commitment to participant wellbeing.
• Experience with recovery-based service delivery.
• Ability to engage diverse communities and cultures.

Responsibilities

• Conduct assessments, referrals, and participant support planning.
• Facilitate educational and therapeutic group programs.
• Support participants through their recovery journey in a safe, inclusive environment.
• Build partnerships with internal and external support services.
• Contribute to continuous improvement and high-quality service delivery.

Skills

Empathy

Professionalism

Stakeholder engagement

Relationship building

Driver's license

Education

Diploma in Community Services or related discipline

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

AOD Intake Worker

Southport, QLD SCHADS Level 4 + Salary Packaging Full-Time

Monday to Friday, 7:54am to 4:00pm onsite

Are you passionate about supporting people on their recovery journey? Do you thrive in a role where no two days are the same and where your work creates lasting change?

Join The Salvation Army's Gold Coast Recovery Services, a well-established residential recovery service supporting individuals impacted by alcohol and other drug use, gambling, mental health challenges, and complex life circumstances.

As a Intake Worker, you will provide effective service delivery including case management, assessment, referral, education (including group work) and support in accordance with TSA guidelines, ensuring a comprehensive participant led recovery-based service is provided.

What You Will Be Doing

• Conduct assessments, referrals, and participant support planning
• Facilitate educational and therapeutic group programs
• Support participants through their recovery journey in a safe and inclusive environment
• Build strong partnerships with internal and external support services
• Contribute to a culture of continuous improvement and high-quality service delivery

About You

We are looking for someone who brings empathy, professionalism, and a genuine commitment to participant wellbeing.

You'll Have

• A Diploma qualification (minimum) in Community Services, AOD, Mental Health, Social Services or a related discipline
• Experience working with people impacted by alcohol and other drug use, gambling and/or mental health challenges
• Knowledge of community services, health, AOD or recovery-based service delivery
• Experience working with Aboriginal and Torres Strait Islander peoples
• Experience supporting people from diverse cultural, religious and linguistic backgrounds
• Strong relationship-building and stakeholder engagement skills
• A current Australian Driver's Licence

Ready to Make an Impact?

If you're an experienced and compassionate professional looking for a rewarding opportunity to support people in achieving lasting recovery, we'd love to hear from you.

What We Offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About Us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.