AO3 Customer Service Officer

Public Sector People; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A government recruitment agency is looking for an Administration Officer (AO3) to provide vital housing assistance and support services. Responsibilities include customer service interactions and administrative tasks within the Housing Service Centre, ensuring efficient operations and collaboration with various stakeholders. Ideal for candidates seeking government roles, the position requires strong customer service skills and the ability to conduct off-site inspections.

Qualifications

• Experience in customer service and call centre environments is preferred.
• Strong communication and interpersonal skills are necessary.
• Ability to work in a team and handle administrative tasks efficiently.

Responsibilities

• Provide comprehensive administrative support to the Housing Service Centre.
• Engage in customer service through phone calls and face-to-face interactions.
• Maintain effective communication with stakeholders and ensure collaboration.
• Contribute to continuous improvement of administrative services.
• Ensure adherence to workplace health and safety policies.
• Conduct off-site visits to clients' homes as required.

Skills

Customer service skills

Communication skills

Administrative skills

Job description

About the Role

Public Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need.

This will be a strong call centre position and customer service facing position. You will be expected to do housing inspections off site too. You need to be able to work 8:30 - 4:30 Monday to Friday.

Key Responsibilities

• General Administrative Support: Provide comprehensive administrative support, develop and maintain administrative procedures and systems to ensure the effective functioning of the Housing Service Centre.
• Customer Service - phone call and face to face interactions
• Stakeholder Liaison: Maintain effective relationships with team members, internal and external customers, and other stakeholders, ensuring clear communication and collaboration.
• Continuous Improvement: Actively contribute to the continuous improvement of administrative support services, delivering timely and quality service.
• Workplace Safety: Support and maintain a workplace safety culture by ensuring adherence to Workplace Health and Safety policies and practices in day-to-day operations.
• Off Site Visits: In some cases going off site and visiting homes and addresses will be required depending what team you go into.

This is a great position for someone seeking to get into government.