ANZ Customer Service Leader - Drive Experience & Ops

WestRock Company; Hawkesbury; On-site; AUD 120,000 - 160,000; Full time

Job summary

Smurfit Westrock in Australia is seeking a Customer Service Manager to lead the ANZ team, ensuring outstanding service, strong client relationships, and alignment with commercial growth strategies.

This role requires hands-on leadership, ERP/MIS experience (SAP and EFI Radius), and the ability to collaborate with Planning, Production, Logistics, and Procurement to deliver on-time orders and compliant service levels.

Qualifications

• Degree in Business, Communications, or a related discipline.

Responsibilities

• Lead and develop the ANZ Customer Service team.
• Foster a customer-focused culture and drive improvements.
• Manage key accounts and customer escalations.
• Coordinate with Planning, Production, Logistics, and Procurement to ensure on-time delivery.
• Drive initiatives to improve service processes.

Skills

Leadership

CRM

Stakeholder mgmt

Problem solving

Pricing knowledge

Excel

Education

Degree in Business/Comms

Tools

SAP

EFI Radius

Excel

Job description

Smurfit Westrock in Australia is seeking a Customer Service Manager to lead the ANZ team, ensuring outstanding service, strong client relationships, and alignment with commercial growth strategies.

This role requires hands-on leadership, ERP/MIS experience (SAP and EFI Radius), and the ability to collaborate with Planning, Production, Logistics, and Procurement to deliver on-time orders and compliant service levels.