Animal Welfare Hotline Advisor

RSPCA Queensland Ltd.

Brisbane

On-site

AUD 52,000 - 68,000

Full time

2 days ago

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Benefits offered by this job

8 weeks paid parental leave

Flexible working arrangements

Study leave

Leave for your furry companions

Counselling and mental health services

Free on-site parking

Exclusive discounts

Novated leases

50% off Royal Canin pet food

Free pet adoption

Job summary

RSPCA Queensland is seeking a Customer Care Officer to join our frontline team. You will respond to public enquiries, handle urgent rescue reports, and capture information accurately to enable the right action. The role requires empathy, calm judgement, and a compassionate approach under pressure.

You may engage with distressed callers and support the Inspectorate teams across states. Rostered shifts from 7am to 7pm across weekdays, weekends and public holidays; casual, part-time and full-time

Qualifications

Minimum 2 years' experience in customer service or busy contact centre.
Ability to remain calm under pressure and handle sensitive information.

Responsibilities

Take inbound calls from the public including welfare enquiries and urgent reports.
Record information accurately and apply knowledge of animal welfare legislation.
Prepare reports for Inspectorate teams across multiple states.
Coordinate appointments, case updates and documentation with teams.
Maintain data integrity and deliver high-quality outcomes for internal stakeholders.

Skills

Customer service

Clear communication

Empathy

Problem solving

Multitasking

Emotional resilience

Job description

You may engage with distressed callers and support the Inspectorate teams across states. Rostered shifts from 7am to 7pm across weekdays, weekends and public holidays; casual, part-time and full-time

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