Analyst Lead, Managed Service

Fis Australia; Melbourne; On-site; AUD 130,000 - 180,000; Full time

Job summary

FIS Australia is seeking an experienced Analyst Lead, Managed Service to drive the run-side of our managed services contracts for payment products. You will lead cross-functional teams, oversee end-to-end delivery, and ensure alignment with IT strategies and architectural standards.

You will manage offshore and local teams, refine requirements, provide estimates, design, build, test and implement solutions, and ensure timely quality deliverables in a multi-tenant payments platform.

Qualifications

• Over 10 years in a similar role with Australian working rights.
• Experience delivering product-based managed services.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead all deliveries and development for a multi-tenant payments platform in a managed services contract.
• Provide production support on a rostered basis with offshore teams to meet service levels.
• Manage end-to-end project delivery from requirements through design, build, test and rollout.

Skills

Payment domain knowledge

People leadership

Project delivery

Analytical thinking

Tools

C++

Unix/Linux

Oracle

SQL

Perl scripting

Shell scripting

Java (UI)

Job description

JOB DESCRIPTION

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.

What you will be doing:

As Analyst Lead, Managed Service, you will be focused on the ‘run’ aspect of our managed services contract where you will work closely with customers, business analysts, product teams and other stakeholders to deliver quality managed services. You will drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards. You will also be:

• Leading all the deliveries and development for our payment as a service managed services platform for all the payments products hosted in a multi-tenant platform. Involving in delivering enhancements while maintaining annual product updates and scheme compliances
• Team lead (both offshore and local) and providing production support on a rostered basis with offshore developers and product teams to ensure customers' service levels are met.
• End to end project delivery responsibilities – initial requirement refinement, estimates, designs, build, testing support and implementations.
• Working cohesively and follow-up with various stakeholders and external product development teams to ensure quality deliverables and timeline are met.
• Participate in project enchantments work and ensure seamless transition to the run space.

What you bring:

• Payment domain and card schemes knowledge and experience
• Experience with product-based deliveries and maintenance
• 10+ years of experience in a similar role with Australian working rights.
• Strong sense of people leadership, project deliveries and technical solution designs.
• Technologies – you must have strong C++ experience along with Unix/Linux, Oracle, SQL, Perl scripting, Shell scripting and Java for UI development. Mainframe experience is highly desirable or learn on spot.
• ‘Can Do’ attitude, loads of initiative, positive, ownership, accountability, multi-tasking, passionate are some traits we after.
• Strong analytical and problem solving skills with urge to continuous learning attitude.

Highly Desirable if you have:

• Experience with FIS’ DataNavigator , IST MAS & Clearing product suites.
• Mainframe experience (or willingness to learn to support)
• Experience working with any payment switches.

Added bonus if you have:

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• undefined

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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