Alpha Client Implementation Manager, VP

State Street; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

State Street is seeking a Client Implementation Manager in Sydney to lead Alpha client implementations. You will plan, prioritize and execute programs, coordinating with product, PMO and client teams to ensure on-time delivery.

The role requires proven experience in large transformational programs, the ability to manage without formal hierarchies, and senior stakeholder relationship skills within the investment management industry.

Qualifications

• Demonstrated experience leading large transformational programs
• Strong understanding of financial markets and investment management processes, including back office functions. Experience with front-to-back investment servicing and operations functions is preferred.
• Knowledge of front and middle office technology is an advantage. Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace, etc.
• Experience with Agile software development, highly configurable systems and leading testing techniques
• Ability to travel across the region as required

Responsibilities

• Work in a leadership role on client facing Alpha implementation programs.
• Take responsibility for overseeing and managing significant elements or phases of a client implementation program.
• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams
• Support the Client Implementation Executive in ensuring on timely delivery of the program
• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners
• Support the design of the program milestone planning and sequencing of the phases for the program
• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan
• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.
• Support capturing of business requirements, reaching agreement on Target Operating Models
• Supporting the Client Implementation Executive in managing risk to the program's successful outcomeand change control process
• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Skills

Leadership

Communication

Relationship management

Problem solving

Agile experience

Tools

Charles River

Blackrock Aladdin

Thinkfolio

SimCorp Dimension

Markit EDM

Eagle Pace

Job description

Who We Are Looking For

The Client Implementation Manager will play a key role to plan, prioritize and execute on the implementation of new Alpha client business. Qualified applicants should have prior experience supporting large complex programs, be at ease leading others with no hierarchical connection, and should be comfortable working in a high growth, fast paced environment. Applicants must demonstrate experience managing organizations through significant transformation and change and developing relationships at senior levels.

Who We Are Looking For

The Client Implementation Manager will play a key role to plan, prioritize and execute on the implementation of new Alpha client business. Qualified applicants should have prior experience supporting large complex programs, be at ease leading others with no hierarchical connection, and should be comfortable working in a high growth, fast paced environment. Applicants must demonstrate experience managing organizations through significant transformation and change and developing relationships at senior levels.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What You Will Be Responsible For

As a Client Implementation Manager you will:

• Work in a leadership role on client facing Alpha implementation programs.
• Take responsibility for overseeing and managing significant elements or phases of a client implementation program.
• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams
• Support the Client Implementation Executive in ensuring on timely delivery of the program
• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners
• Support the design of the program milestone planning and sequencing of the phases for the program
• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan
• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.
• Support capturing of business requirements, reaching agreement on Target Operating Models
• Supporting the Client Implementation Executive in managing risk to the program's successful outcomeand change control process
• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

What We Value

• Leadership and an ability to bring together teams across different levels and disciplines within the organization
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
• Curiosity, strong critical thinking, problem solving, decision making and relationship management skills
• Demonstrated experience in the design, delivery and implementation of front, middle, back office and data solutions within the investment management industry.
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community
• Ability to translate business requirements into detailed technical requirements and vice versa.
• Ability to work in a team environment, secure team and stakeholder buy-in, and motivate team to accomplish goals and objectives

Education & Preferred Qualifications

• Demonstrated experience leading large transformational programs
• Strong understanding of financial markets and investment management processes, including back office functions. Experience with front-to-back investment servicing and operations functions is preferred.
• Knowledge of front and middle office technology is an advantage. Charles River, Blackrock Aladdin, Thinkfolio, SimCorp Dimension, Markit EDM, Eagle Pace, etc.
• Experience with Agile software development, highly configurable systems and leading testing techniques
• Ability to travel across the region as required

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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