Allocator / Bookings Coordinator

Your Nursing Agency; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Your Nursing Agency (YNA) in Cairns seeks a motivated Full-Time Allocator / Bookings Coordinator to join our office-based team. You will coordinate staffing, manage bookings and rostering, support healthcare professionals and clients, and help grow YNA’s aged care and community services.

The role is office-based in Cairns, not remote, offering varied duties across allocations, onboarding, compliance checks and client relationship development within a supportive national healthcare organisation.

Qualifications

• Healthcare allocations, rostering or bookings experience preferred.
• Strong customer service and relationship-building skills.
• 1+ years admin or coordination experience.
• Proficient in Microsoft Office.

Responsibilities

• Coordinate bookings and fill shifts across North Queensland workforce.
• Proactively follow up with staff and clients to keep things on track.
• Support onboarding, credentialing and compliance checks.
• Maintain accurate and compliant systems and records.
• Build strong, professional relationships with staff, clients, and colleagues nationally.
• Pitch in across recruitment and allocations to balance team workload.
• Work in a real team environment with ongoing training.

Skills

Healthcare allocations

Rostering

Bookings

Administration

Coordination

Customer service

Relationship building

Microsoft Office

Tools

Microsoft Office

Job description

YNA is a national healthcare agency, providing qualified nurses, midwives, care workers and support workers to hospitals, aged care facilities, disability and community services across Australia.

At Your Nursing Agency (YNA), we’re more than just a staffing provider – we’re a trusted partner in healthcare. As a leading national agency, we connect high-quality healthcare professionals with hospitals, aged care facilities, disability and community clients every day.

Our Queensland team is growing, and we are looking for a motivated and experienced team member to join our Cairns office and play an important role in supporting our workforce, clients and continued growth across the region.

About the Role

We are seeking an enthusiastic, organised and proactive Full-Time Allocator / Bookings Coordinator to join our Cairns team.

This is a varied and fast-paced role responsible for coordinating healthcare staffing requirements, managing bookings and rosters, supporting healthcare professionals and clients, and assisting with the ongoing growth of YNA’s aged care and community services.

The successful applicant will work closely with the Cairns Operations Coordinator and wider YNA team to ensure staffing requirements are met efficiently and professionally, while also contributing to the development of new and existing client relationships.

A key focus of the role will be supporting the continued growth of YNA’s aged care and community services, including identifying opportunities, building client relationships, supporting service delivery and coordinating appropriate staffing and rosters.

This is a full-time, office-based position located at our YNA office in Cairns. This is not a work-from-home or remote role.

Key Responsibilities:

Help coordinate bookings and fill shifts across the Nth Qld workforce pool

Proactively follow up with staff and clients to keep things on track

Support candidate onboarding, credentialing, and compliance checks

Maintain accurate and compliant systems and records

Build strong, professional relationships with staff, clients, and colleagues nationally

Pitch in across recruitment and allocations to balance team workload

Work in a real team environment, with a great group of people who enjoy what they do

Ongoing training provided

A varied role with responsibility across allocations, bookings, rostering and client growth

Career development opportunities within a growing national healthcare organisation

About you:

Successful candidates will demonstrate:

Previous experience in healthcare allocations, rostering, bookings, recruitment, administration or coordination is highly regarded by not essential

Strongcustomer service experience & relationship building

1 + years admin or coordination experience

High level time management skills &the ability to work effectively in a fast-paced environment

Outstanding computer skills especially in Microsoft Office (Outlook, Word, Excel)

Attention to detail & accuracy with data entry, whilst maintaining & protecting confidentiality

Current (or willingness to obtain) Police Check, WWCC, and NDIS Worker Screening

YNA is committed to an inclusive workforce & encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.